Senior Onsite IT Service Desk Analyst
Great Day Improvements
Great Day Improvements is seeking an IT Service Desk Analyst II to support enterprise Service Desk operations onsite in Cincinnati, OH. You will handle escalated incidents, perform advanced diagnostics, and guide Tier I analysts to improve ticket quality and service delivery. The role requires strong Windows and Microsoft 365 knowledge, ITIL-aligned processes, and the ability to translate complex issues into clear, actionable solutions while maintaining a superior customer experience. #J-18808-Ljbffr Great Day Improvements
Vacancy posted 1 day ago
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