CUI-TECHNICIAN OPS SUPERVISOR

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Management Chesapeake, VA, US

CUI-TECHNICIAN OPS SUPERVISOR

Cable Technician Operations Supervisor We’re looking for a hands-on, high-impact leader to step into the role of Cable Technician Operations Supervisor —someone who thrives in the field, leads from the front, and knows how to turn a good team into a great one. If you’re passionate about developing technicians, driving performance, and delivering top-tier customer experiences , this is your opportunity to make a real impact. What You’ll Do As a key leader in our operations, you’ll own both team performance and service delivery : Lead & Develop Talent – Coach, mentor, and elevate a team of cable technicians through hands‑on training, performance management, and career development Drive Daily Operations – Plan routes, schedules, and workloads to maximize efficiency and minimize downtime Be the Problem‑Solver – Step in on complex installs and service issues, guiding your team to fast, effective resolutions Own Quality Control – Conduct field audits, inspect completed work, and ensure every job meets our high standards Champion Safety – Enforce safety protocols and ensure compliance with all regulations and company policies Deliver Results – Monitor KPIs like completion rates, first‑time fix, and customer satisfaction—and take action to improve them Bridge the Gap – Act as the connection between customers and technicians, ensuring clear communication and exceptional service Manage Resources – Oversee tools, inventory, and materials to keep your team equipped and ready Improve the Business – Identify inefficiencies and implement smarter, faster ways to get the job done What You Bring Proven leadership experience in telecommunications, cable, or a related field Strong technical expertise in installation, troubleshooting, and repair A player‑coach mentality —you lead by example and aren’t afraid to get your hands dirty Ability to manage multiple priorities in a fast‑paced environment Strong communication skills with both field teams and customers A data‑driven mindset with experience using metrics to improve performance Solid understanding of safety standards and compliance requirements Preferred Experience 3–5 years in cable, fiber, or telecom operations 2+ years leading or supervising field technicians Technical certifications or telecom‑related education (a plus, not required) What You’ll Get We take care of our leaders so they can take care of their teams: Competitive Pay – Your leadership and results matter here 401(k) with Company Match – Invest in your future Company Vehicle + Gas Card – Take the hassle out of travel Company Phone – Stay connected and supported Uniforms Provided – One less thing to worry about Why This Role? This isn’t just a supervisor job—it’s a chance to: Build and shape a high‑performing team Influence operations and drive real improvements Grow your career in a fast‑moving, essential industry If you’re ready to lead from the front, make an impact, and grow with a company that values performance and people , we want to hear from you. #J-18808-Ljbffr JHB-CUI