Assistant Branch Manager

Job Description

Job Description

Benefits:

• Tuition assistance
• Wellness resources
• Company parties
• Opportunity for advancement
• Training & development

Ready to take the next step in your career with a bank that values people first?

Join our Branch Management team.

At Arundel Bank , you will feel like you are a member of the family. We are looking for community-minded leaders who enjoy helping others and supporting a team. With offices in Glen Burnie, Pasadena, Severna Park, and Annapolis, we have committed ourselves to personal, friendly service.

As an Assistant Branch Manager , you will help support the daily operations of the Branch, expand customer relationships, ensure excellent customer service, and assist in supervising and developing branch staff while maintaining compliance with Bank policies and regulatory requirements.

NOTE ABOUT LOCATION: All Assistant Branch Managers start their training at the Pasadena or Glen Burnie Branch but once complete, they are assigned a home branch.

Some of your duties will include:

• Ensuring the branch is open and prepared to conduct business each day, maintaining appropriate cash levels, and ordering currency as necessary.
• Assigning and supporting daily operational duties for Tellers and Customer Service Representatives to ensure quality service standards are met.
• Assisting with branch compliance, security controls, and operational accuracy; conduct surprise audits and review daily overdrafts and check approvals.
• Performing all Customer Service Representative duties including opening deposit accounts (checking, savings, CDs, IRAs), processing consumer loan applications (Auto, personal, overdraft protection), approving checks, and resolving complex or difficult customer situations.
• Processing IRA documentation, including periodic distributions, required paperwork, and death claims, ensuring all transactions meet regulatory requirements.
• Supervising, coaching, scheduling, and training branch staff; monitoring performance and recommending disciplinary actions when necessary while maintaining proper employee documentation.
• Utilizing tact and experience-based knowledge to research and resolve customer inquiries, discrepancies, and account concerns in accordance with Bank policies.
• Analyzing customer needs and promoting appropriate Bank products and services; identifying referral opportunities and coordinating with other Bank departments as needed.
• Ensuring compliance with Bank Secrecy Act (BSA) requirements including CTR review, SAR reporting, CIP adherence, and identification of high-risk customers.
• Completing all required annual compliance, BSA, and regulatory training timely.
• Performing other duties as assigned.

What you need:

• High School Diploma or equivalent (GED); AA degree or college coursework preferred.
• Minimum of 3 years of progressively responsible branch operations experience , preferably as a Teller Supervisor, Team Leader, or Customer Service Representative.
• Prior supervisory or team leadership experience.
• Strong knowledge of teller, customer service, and branch operating procedures.
• Excellent organizational, analytical, and problem-solving skills with strong attention to detail.
• Excellent verbal, written, telephone, and interpersonal communication skills.
• A strong service orientation with the ability to identify and sell appropriate Bank products and services.
• Proficiency with PCs and Microsoft Office applications (Word, Excel, Outlook, Teams) and the Internet.
• Ability to function in a branch environment and use standard office equipment.
• Ability to lift up to 25 lbs. (coin bags and cash trays).
• Willingness to travel to other branch locations to provide coverage as needed.

Why join Arundel Bank?
If you want to work with a team that offers customers a more personal experience than a larger institution and have a passion for serving the financial needs of the community, we are the place to be.

We offer a competitive benefits package including medical, dental, vision, HRA, FSA, company-paid life and disability insurance, a 401(k) Profit Sharing Plan, and a generous leave program (PTO and sick leave), opportunities for growth, and a Life Assistance Program.

Arundel Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.