Marketing Concierge

Job Description

At Hilton Grand Vacations, our Marketing Concierges are at the heart of the guest experience. In this role, you'll connect with travelers, learn what excites them about travel, and introduce them to our vacation ownership opportunities in a natural and engaging way. You'll invite guests to attend a presentation while creating positive, memorable interactions throughout their stay. This is a fast-paced, highly interactive environment where your energy, professionalism, and consistency directly influence both guest satisfaction and your own success. We offer a pay guarantee plus commission, providing strong earning potential for employees who consistently meet or exceed expectations.

We don't just hire we invest in your success.

To support your growth from the start, we offer a $2,500 incentive guarantee per month for up to 6 months, giving you the runway to build confidence, develop your skills, and grow into a high-performing marketing professional.

Why Team Members Love Working With Us

We are proud to provide full-time Team Members with an industry-leading benefits package, including:

• Compensation: $17.00 per hour, plus commission and bonuses governed by a compensation plan. Marketing Concierge have targeted annual earnings of $70,000+, with top performers earning more based on individual results.
• Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
• Generous Paid Time Off: Vacation, sick time, and paid parental leave.
• Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program.
• Career Growth & Development: Tuition reimbursement for job-related degrees and certifications.
• Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.
• Award-Winning Culture: Hilton Grand Vacations has earned four out of five stars for work-life balance and family-friendly benefits and is recognized by Newsweek as one of America's Greatest Workplaces for Parents & Families.

For more than 30 years, we've been honored by the loyalty of our Owners, Members, and Guestsand our continued success is driven by the passion and professionalism of our Team Members across resorts, call centers, and corporate offices.

Schedule Details

Marketing Concierge work a flexible schedule, which includes weekends and holidays, based on guest travel patterns and business needs. You must be able to work any scheduled shift within the operating hours of 6:30 AM9:30 PM.

Responsibilities

As a Marketing Concierge, you will be responsible for:

• Promote and book vacation ownership presentations, previews and the sale of mini-vacation packages to eligible on-site guests and visitors.
• Provide concierge services to guests by recommending local dining experiences and attractions while communicating ownership opportunities.
• Distribute approved promotional information and providing excellent customer service to all guests while projecting a professional company image.
• Assist in the implementation and tracking of current and future marketing programs.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Detailed understanding of the island of Hawaii with ability to explain activities, restaurants, and destinations throughout the island.
• Previous experience working in a commission-based sales or marketing environment.
• Preferred candidates are located in Hawaii and have knowledge of Island activities.

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Ability to work a flexible schedule including evenings, holidays, and weekends.
• Proficiency in English (speak, read, and write).
• High School diploma or equivalent.
• Basic computer proficiency with the ability to learn.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.