Service Manager

Job Details Level: Experienced Job Location: Rogers, AR 72758 Position Type: Full Time Salary Range: $58,000.00 - $64,000.00 Salary Travel Percentage: Up to 25% Job Shift: Monday - Friday Job Category: Maintenance Position Summary As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance knowledge with the skill sets required to lead a service team. The Service Manager will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors. Primary Responsibilities Prepare and supervise apartments for occupancy including but not limited to painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs. Perform and assign service requests for residents daily and timely. Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc. Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting. Perform pre‑move‑out inspections with Community Director timely. Schedule timely completion of make‑readies and service requests with maintenance staff and vendors. Manage and complete property improvements and preventive maintenance scheduled tasks promptly. Conduct and lead regular and thorough property inspections, promptly identifying deficiencies and driving timely resolution to maintain Weidner quality standards. Foster a culture of accountability, teamwork, and service excellence. Assist with interviewing and recruiting associates, mentor and develop all maintenance and housekeeping associates; address staff performance concerns promptly, including documentation and evaluations, and communicate updates to the Community Director and Area Director. Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency. Ensure and perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal where applicable. Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances when applicable. Maintain accurate documentation of all replacements and on‑site purchases, including product warranty information. Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed. Manage vendor relationships for best pricing, quality and service. Reorder inventory supplies within the property’s budget parameters. Utilize Weidner‑issued cell phone and specified apps as part of daily role. Take part in the on‑call rotation as scheduled/needed. Use personal vehicle to respond to service requests and pick up supplies as needed. Ensure market‑ready apartments, common areas and amenities are clean and maintained daily to Weidner's quality standards. Qualifications 3+ years maintenance experience required. Prior management experience desired. Advanced mechanical aptitude required. Able to lift and carry up to 80 pounds/36.3 kilograms, climb ladders and multiple flights of stairs at a time. Able to use appliance dolly, push/pull up to 200 pounds/90.7 kilograms. Able to work outdoors in all weather conditions. Able to be on feet constantly for entire work shift, if applicable. Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems. HVAC, CPO, EPA certification desired. Industry designations, CAMT desired. Complete tasks in a safe and efficient manner. Ability to work in a fast‑paced environment with strong motivation to learn and contribute on a daily basis. Able to give professional directions clearly in person, over the phone, email, and text. Experienced in Microsoft products preferred (Word, Excel, PowerPoint, Outlook). Yardi, HappyCo, and Paycom experience preferred; willingness to learn new software programs. Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws. Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times. Work effectively and cooperatively in a team environment and/or independently. Ability to work overtime as requested. Willing and able to be assigned to other Weidner properties as needed. Working knowledge of English; detail oriented, well organized. Must agree to a criminal background check and sign an agreement for voluntary drug testing. Must have access to personal vehicle and/or reliable transportation at all times. Driver’s license, vehicle, and vehicle insurance must be valid and unexpired at all times, and match the country in which the associate will work. #J-18808-Ljbffr