Banquet Captain

DESCRIPTION

Banquet Captain

Columbia Hospitality Management | voco The Tiger Hotel
Location: Columbia, Missouri
Reports to: Banquet Manager

Join Our Team

Columbia Hospitality Management is seeking a dependable, guest-focused Banquet Captain to join the team at voco The Tiger Hotel. This hands-on leadership role assists the Banquet Manager with weddings, meetings, private parties, and other catered events.

The ideal candidate enjoys hospitality, communicates clearly, and can guide a service team while working alongside them to deliver an organized, welcoming guest experience.

What You'll Do

• Assist the Banquet Manager with event preparation, setup, service, breakdown, and resetting event spaces.
• Review banquet event orders-written instructions outlining each event's layout, menu, timing, and special requests-and help ensure those details are followed.
• Lead servers and support staff during assigned events, following the Banquet Manager's direction.
• Conduct pre-event briefings and communicate staff assignments, service expectations, timelines, and guest needs.
• Coordinate with the kitchen, bartenders, and events team to support timely food and beverage service.
• Check room layouts, tables, linens, place settings, service stations, and equipment before guests arrive.
• Work alongside staff to serve food and beverages, clear tables, replenish supplies, and maintain clean event spaces.
• Respond professionally to guest requests and bring concerns, event changes, or service problems to the Banquet Manager promptly.
• Help train banquet staff on setup standards, steps of service, food handling, sanitation, and responsible alcohol service.
• Follow hotel policies for Toast transactions and event charges when applicable.
• Assist with tracking banquet supplies, reporting equipment problems, and communicating staffing or inventory needs.
• Complete assigned closing duties and provide the Banquet Manager with a clear event handoff.

What We're Looking For

• Previous banquet, catering, restaurant, or hotel food-service experience.
• Experience leading a team or serving as a shift lead preferred.
• Strong communication, organization, and guest-service skills.
• Ability to follow event instructions, manage changing priorities, and remain calm during busy service.
• A dependable, professional approach and willingness to help wherever needed.
• Ability to perform event setup and service duties, including extended standing, walking, carrying trays, and moving event equipment, with reasonable accommodation.
• Availability for a variable event schedule, including evenings, weekends, and holidays.
• Willingness to complete required food-safety and alcohol-service training.

REQUIREMENTS

• Must be able to provide documentation for Form I-9 to verify identity and employment authorizationEmployment is contingent upon the successful completion of a background check and/or drug screeningMust have a bank account for direct deposit.

Benefits & Details:
Health, Dental, and Vision Insurance (100% employer-paid for full-time employees ), plus Employee Discounts.

(100% employer-paid for Full-time employees), Employee Discounts.

Company Information

Located in the heart of downtown Columbia, The Tiger Hotel is a lavish, historic landmark built in 1928 and is the city's only 4-Diamond boutique hotel. We pride ourselves on providing an upscale experience defined by outstanding service and excellence-a standard that extends across our premier establishments, including Glenn's Café, Wilder, Twain, and The Vault.

We believe our success is rooted in our people. We invest in our team through a culture of appreciation and host annual events to celebrate our collective achievements. To support the well-being of our staff, we offer a comprehensive benefits package that includes 100% employer-paid insurance premiums for all full-time employees, effective on day one. At The Tiger, we don't just provide a luxury destination; we provide a foundation for our employees to thrive.