Compliance Manager

Title - Compliance eDiscovery Manager


Job Type - Permanent | Onsite | Healthcare


Location - Denver, CO 80202

Benefit Offerings:

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

Required:

• Bachelor's Degree required; JD a plus
• Relativity and/or Brainspace experience required; eDiscovery technical certification(s) preferred
• Minimum of 4 years of professional work experience required. Compliance and/or health care experience strongly preferred
• Excellent problem-solving and decision-making skills; Proven ability to synthesize/analyze diverse information, develop recommendations and solutions, and articulate them clearly to business partners and leadership
• Proven experience in managing multiple requests for support while insuring stakeholders are satisfied with completeness, accuracy and timeliness
• Broad knowledge of eDiscovery technology and the collection, processing, review and production of electronically stored information (ESI)

Overarching responsibilities:

• Oversight and responsibility for the proactive Email Monitoring Program. Management and oversight of day-to-day operations of the Compliance QUESTionLine. Ownership and maintenance of data and reporting for the Compliance Policies Team. Support Compliance Director on special projects as needed.

QUESTionLine Responsibilities:

• Review inquiries received and triage as appropriate. For compliance questions, provide timely policy guidance to teammates and document clearly within system (EthicsPoint).
• Understand and be able to interpret compliance policies to provide appropriate guidance.
• Communicate policies, procedures, and potential risk in an easily digestible manner.
• Analyze data to define and understand problems, perform research, and evaluate alternatives to assist leadership in decision making regarding program enhancements or areas of improvement.
• Escalate issues to leadership, legal, and/or the Investigations team, as appropriate.
• Review and track compliance forms and approvals related to policies.
• Help review and provide feedback for compliance policies, trainings and job aids as needed.
• Participate in committees or independently review forms and requests for compliance risk and provide appropriate guidance and/or approvals.

Email Monitoring Responsibilities:

• Manage ongoing compliance email monitoring process, including, conducting monthly reviews in Relativity and Brainspace and completing preliminary research on potential issues identified.
• Document rationale for decision to conduct additional follow up or create a case in EthicsPoint Case Management System for matters requiring additional investigation.
• Model continuous improvement in day to day working practices, consistently iterating on processes to ensure efficiency in risk mitigation.
• Build and maintain positive relationships within Compliance department and across departments.
• Analyze data to identify themes and trends and present to senior compliance leadership on an ongoing basis.
• Communicate findings to leadership and make recommendations for next steps related to issues identified.