Quality Assurance Manager

Quality Assurance Manager

Charlotte, North Carolina, United States; Denver, Colorado, United States; New York, New York, United States

About Judi Health

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care.

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Position Summary:

The QA Manager is responsible for leading and scaling the quality assurance strategy across engineering teams, with a strong emphasis on test automation, process optimization, and cross-functional collaboration. This role provides strategic leadership in QA practices while overseeing the work of QA engineers and ensuring consistent quality standards are applied through all stages of the software development lifecycle. The QA Manager works closely with product, engineering, and leadership stakeholders to define and drive a culture of quality across the organization.

Position Responsibilities:

• Define, implement, and manage the overall quality strategy, including automation, manual testing, and continuous quality improvement initiatives
• Lead, mentor, and manage a team of QA engineers across multiple Scrum teams, ensuring consistent execution and delivery
• Collaborate with Engineering and Product leadership to align testing priorities with business goals
• Oversee the design, development, and maintenance of scalable and reliable test automation frameworks and CI/CD integrations
• Establish and monitor quality metrics and KPIs to report on testing effectiveness and product health to leadership
• Champion testing best practices, including shift-left testing, test-driven development, and robust exploratory testing
• Identify gaps in coverage, tooling, or process and proactively implement solutions
• Conduct regular code and test reviews, ensuring high standards and alignment with QA practices
• Drive initiatives for test data management, performance testing, and environment stability
• Maintain compliance with industry standards, internal controls, and regulatory requirements
• Participate in Agile ceremonies and cross-departmental planning as a senior technical stakeholder

Minimum Qualifications:

• 7+ years of experience in software quality assurance, with at least 2 years in a QA leadership or management role
• Strong background in the healthcare, pharmacy benefit management (PBM), or health insurance industries
• Proven success in building and scaling test automation strategies across large or complex applications
• Demonstrated experience with front-end automation tools (e.g., Playwright, Cypress) and scripting in Python, JavaScript, or TypeScript
• Hands-on experience with middleware/API testing, SQL, and Linux/Unix systems
• Deep knowledge of CI/CD tools and integration of testing frameworks into deployment pipelines
• Excellent organizational, interpersonal, and communication skills, including the ability to influence at all levels
• Experience managing geographically distributed teams and remote-first collaboration

(Optional) Preferred Qualifications:

• Previous experience in pharmacy benefits, health plans, or PBM/PBA environments
• Proficiency with AWS and DevOps pipelines, including environment validation and infrastructure testing
• Familiarity with RDBMS (PostgreSQL preferred)
• Prior involvement in compliance, audit, or regulated environment testing

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Judi Health is a full-service pharmacy benefit manager (PBM) and pharmacy benefit administrator (PBA), advancing our nation's electronic healthcare infrastructure to improve drug price visibility and patient outcomes. As a Certified B Corp™, Judi Health is executing its mission through the deployment of JUDI®, the company's cloud-native enterprise health platform, and a Single-Ledger Model™, which increases visibility and reduces variability in drug prices. JUDI connects every aspect of the pharmacy ecosystem in one efficient, scalable platform, servicing millions of members for Medicare, Medicaid, and commercial plans. Together with its clients, Judi Health is reimagining the administration of pharmacy benefits and rebuilding trust in healthcare.

Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

New York, NY Salary Range

$144,000 - $180,000 USD

Denver, CO Salary Range

$132,000 - $165,000 USD

Charlotte, NC Salary Range

$120,000 - $150,000 USD

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at