Regional Manager LIHTC/PSH/HUD - Orange County

Job Description

Job Description

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place where people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

POSITION SUMMARY

The Regional Manager is responsible for developing, implementing, and managing a wide variety of high-profile affordable apartment properties and projects. The Regional Manager must have knowledge of Permanent Supportive Housing, Low Income Housing Tax Credit (LIHTC), HUD, Investment Partnership Programs (HOME), the overall management and operations of preparing residential rental properties, and be directly responsible for the property's financial viability. Acts as the company representative in all matters related to investor, owner, or owner representative reporting, meetings, discussions, and relations.

Ensures property is resident ready and prepared in accordance with the Property Management Agreement and the Owner Approved Operating Budget. The Regional Manager will be responsible for performing specialized and complex assignments to prepare new or remodeled affordable housing.

Recruits, hires, and trains property-level staff, directly or indirectly. Responsibly delegates appropriate duties and monitors individual performance; coaches, counsels, and disciplines; sets measurable goals; writes and delivers site management performance reviews and ensures other site staff performance reviews are appropriately written and delivered.

ESSENTIAL FUNCTIONS

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

·       Project Management

•       Creates long-short term goals, objectives, priorities schedules, and budgets for individual programs, projects, and events.

•       Established targets for milestones, adhering to deadlines, and allocating resources.

•       Makes public presentations to legislative bodies, business organizations, community groups, ownership, and other constituents.

•       Establish and maintain electronic database and contract management              programs or capital improvement project tracking system(s).

•       Coordinate with other departments, utility companies, non-profit organizations, affected parties, and agencies to facilitate the timely completion of projects or the review and processing of specific private development projects.

•       Facilitate interdepartmental coordination related to the timely completion of projects, programs, and activities.

•       Selects and delegates tasks to qualified employees.

•       Identifies and manages potential risks and liabilities of multiple projects.

•       Assists in the definition of project scope and goals.

•       Makes effective decisions when presented with multiple options.

•       Serve as a point of contact for teams and ensure team actions remain in synergy.

•       Communicates with management to keep the lease-up projects aligned with goals.

•       Performs quality control on the project throughout development to maintain acceptable standards.

•       Adjusts schedules and targets on the project as needed.

•       Motivates for on-time project completion.

 

·       Lease-up Strategy Development – Collaborate with the development and asset management team to establish effective lease-up strategies for Affordable Housing Projects. Conduct market research and analysis to identify target demographics and develop marketing plans to attract eligible tenants. Develop a comprehensive lease- up timeline and budget, taking into account regulatory requirements and program deadlines.

·       Marketing and outreach – Implement marketing campaigns to generate awareness and interest in affordable housing units. – Coordinate with marketing agencies, community organizations, and local stakeholders to promote the availability of affordable units. – Develop and maintain relationships with local agencies, non- profit organizations, and community groups to facilitate outreach efforts.

·       Applicant screening and Eligibility determination – Oversee the application process for prospective tenants, ensuring compliance with program guidelines and regulatory requirements. – Conduct applicant screenings, including income verifications, background checks, and other eligibility criteria. - Maintain accurate and up-to-date records of applicants and their eligibility status.

·       Tenant Selection and lease-up – Develop and implement tenant selection procedures, ensuring fair and non-discriminatory practices. – Coordinate with property management staff to conduct property tours, applicant interviews, and unit inspections. – Facilitate the lease signing process, ensuring all required documentation is completed accurately and in a timely manner.

·       Compliance and Reporting – Ensure compliance with all relevant affordable housing programs, including federal, state, and local regulations. – Maintain accurate records and documentation to support program compliance and reporting requirements. – Prepare regular reports on lease-up progress, occupancy rates, and other performance metrics for internal and external stakeholders.

·       Analytical - Collects and researches data; uses intuition and experience to complement data; an appropriately balance time to analyze and act.

·       Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.

·       Customer Service - Manages difficult or emotional customer situations calmly and efficiently.

·       Interpersonal Skills - Focuses on solving conflict without blame; maintains calm demeanor while managing difficult or emotional situations; maintains confidentiality; remains open to ideas and change.

·       Oral Communication - Speaks clearly and persuasively; is a good listener and responds in a concise manner; demonstrates group presentation skills; participates in meetings.

·       Written Communication - Writes clearly and informatively; uses proper grammar.

·       Teamwork - Gives and welcomes feedback; willing to share knowledge; supports team decisions without personal agenda.

·      Visionary Leadership - Displays passion and optimism; inspires respect and trust. Displays original thinking and creativity

·       Leadership - Exhibits confidence in self and others; inspires staff to achieve goals and objectives; leads by example; identifies employees with promotion potential and develops that potential; consistently strives and encourages staff to strive for new levels of performance excellence.

·       Business Acumen- Proactively manages the owner's financial goals; understands financial reporting; demonstrates the depth of knowledge in the marketplace of asset. Prepares various reports, including annual budgets-forecasts, monthly action reports, and financial statement narratives.

·       Diversity - Demonstrates knowledge of EEO and fair housing policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

·       Ethics - Keeps commitments; works with integrity and ethically; upholds organizational values.

·       Judgment- Uses facts and appropriate intuition in making sound decisions; weighs options and takes educated risks.

·       Motivation- Self-motivated; remains effective and motivated in difficult situations or with minimal recognition; sets and achieves own goals.

·       Planning/Organizing - Appropriately prioritizes duties and tasks; able to shift priorities with minimal notice; sees the big picture and does not waste time on minute detail.

·       Professionalism - Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own and subordinate actions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education

·   Bachelor's degree (B.A) in Business Administration, Real Estate, or Urban Planning from a four-year college or university and/or two years or more of related experience. (Preferred)

Experience/Knowledge

·   5 years of leasing experience with an affordable lease-up background required

·   2 years of project management experience

·   5 years property management experience in a leadership position

·   3 years of affordable housing experience working with Tax Credit and HUD programs

·   Excellent project management skills, with the ability to prioritize tasks and meet deadlines.

·   Strong analytical and problem-solving abilities.

·   Proficiency in using property management software Yardi Voyager.

·   Familiar with fair housing laws and regulations.

·   Ability to work independently and as part of a team in a fast-paced environment.

·   Multiple site management experience

·   Managing a team of 10+ direct reports at multiple sites

·   Proficient in Microsoft Project or similar project management software platforms for planning, scheduling, tracking and monitoring multiple projects

·   Excellent Communication/Coordination skills, experience working with Housing Authority, Resident Services, and local City/County agencies which provide support/resources for supportive housing properties.

·   Extensive budget management experience including developing/creating budgets; managing multiple budgets; and training employees on budget management.

·   Proficient in English language in verbal and written communications and writing reports

·   Computer literacy in Outlook, Word, Excel, and the Internet

·   Must possess a valid Driver License

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

Computer Skills

To perform this job successfully, an individual should have knowledge of operations software, especially relative to reports and management documents; internet software and search engines; Word, and Excel.

 

Certificates, Licenses, Registrations

·      Valid Driver's License Current automobile insurance

·      Certified Property Manager (CPM) preferred.

Other Skills and Abilities

Able to travel to properties by air or auto as required. Able to make overnight business trips.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand, reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/ or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate.

This role is not remote or Hybrid. Daily attendance is required at the portfolio properties. Must report to the corporate office in Ontario, California as directed.

Company Description

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.

Quality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.

At Quality Management Group, we know that it is more than just a place to live, it’s a home.

And here – it’s good to be home.

Company Description

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.\r\n\r\nQuality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.\r\n\r\nAt Quality Management Group, we know that it is more than just a place to live, it’s a home.\r\n\r\nAnd here – it’s good to be home.