Clinical Supervisor for Crisis Outreach Teams

Overview The MCOT Supervisor works under the direction of the Program Administrator of Crisis Outreach Services and provides direct clinical and administrative supervision to the Mobile Crisis Outreach Team. Core tasks include ensuring available 24/7 effective community crisis response, meeting assessment requests by individuals and the community within designated timeframes, and providing services in accordance with reporting requirements based on a trauma informed, person driven, and least restrictive model of care. The MCOT Supervisor promotes effective communication with community partners and oversees crisis-related continuity of care collaborative efforts. This position serves as the expert of all service delivery and is expected to train, model, and oversee all service delivery of team members in completing phone screenings, performing face-to-face/telehealth crisis assessments, crisis intervention, and crisis follow up and relapse prevention services for individuals with chronic mental illness. Services are provided to adults, adolescents, and children at residences, schools, hospitals, jails, and other safe community-based locations in Collin County, 24 hours per day, 365 days per year, including holidays. The role works within federal, state, and local guidelines to supervise staff and ensures staff understand clinical expectations, maintain service excellence, accurate and timely documentation, and strong customer service. Each supervisor is responsible for staff supervision through observation, co-response, documentation and chart reviews, individual and/or group supervision, and regular team meetings. The MCOT Supervisor collaborates with Crisis Center staff, Diversion program, Substance Use Services, and Continuity of Care teams to ensure appropriate connection to ongoing services post-crisis. The position is responsible for ensuring appropriate shift coverage 24/7 including: completing and submitting monthly schedules, hiring and training new employees, completing performance reviews, and approving paid time off and bi-weekly timesheets. Other duties may be assigned to meet program and individual needs. Expectations Expectations include timely and thorough documentation, time management and organization skills, strong clinical skills, active collaboration with internal and community partners, timely coaching and guidance to team members, and pursuit of continuous quality improvement and program growth to meet the unique and complex needs of crisis services in Collin County. Specific Targets All MCOT crisis assessments are completed within designated timeframes according to urgency level. All MCOT documentation is completed concurrently and signed by the end of the shift. Reviews and feedback on at least two crisis assessments and subsequent follow-up documentation for each team member monthly. 100% of 24-hour follow ups are completed; other follow ups are completed at days 1-7, 30, 60, and 90 days. 90% of MCOT’s full chart reviews receive a score of 80 or higher. Facilitates MCOT monthly team meetings and at least one monthly meeting with each MCOT staff. Facilitates Crisis Risk Assessment Training. Monitors and addresses performance issues timely. On-call and Language If bilingual and receiving a stipend, the employee will translate for other staff as needed and will utilize approved language in the provision of services as needed. The on-call schedule for crisis outreach teams will include staffing calls for teams during shifts. Qualifications Master’s degree and licensed in Texas as LPC, LMFT, LCSW, or licensed Psychologist as required for the credential of Licensed Practitioner of the Healing Art (LPHA); will consider associate licensure if full licensure is obtained within 6 months of hire. Three (3) years of prior experience in mental health crisis intervention. Prior experience in a community mental health setting (preferably a CCBHC) highly preferred. Two (2) years of supervisory experience highly preferred. English/Spanish bilingual preferred. Must have reliable transportation and a valid driver’s license. Knowledge, Skills, & Abilities Knowledge of community resources, case management principles, objectives, standards, and procedures; knowledge of program policies and procedures. Ability to complete detailed, concise progress notes on all services provided during sessions to meet timely documentation standards. Knowledge and experience in providing rehabilitative services to individuals with mental illness. Ability to assess needs, coordinate services, communicate effectively, and train others. Knowledge of the social services system and ability to connect individuals with appropriate services. Ability to write clearly and professionally. Ability to think clearly and logically, to respond to potentially dangerous or emotional situations, and to utilize de-escalation techniques. Strong time management and organizational skills. Ability to work independently and collaboratively with effective communication with supervisory staff and community partners. Ability to lead staff by improving attitudes, motivation, and service excellence. Demonstrates honesty, integrity, and respect for others and maintains a positive attitude. Demonstrates effective problem-solving skills. Ability to plan, supervise, review, and evaluate the work of staff. Knowledge of behavioral health diagnoses, recovery options, and psychotropic medications. Ability to deliver outstanding internal and external customer service while ensuring staff demonstrate a high level of customer service excellence. #J-18808-Ljbffr LifePath Systems