Business Analyst IV

Role Description

itD is seeking a Business Analyst IV to lead and maintain global financial credit operations by ensuring operational continuity, strengthening risk controls, and supporting AI-driven process transformation across enterprise finance functions. The ideal candidate will bring deep expertise in financial credit operations, credit risk management, and global process ownership, with a proven track record of driving operational excellence, regulatory compliance, and cross-functional business process improvements.

Location: Remote

Pay Rate: Depending on experience.

Duration: 6 months

Responsibilities

• Lead day-to-day ownership of global end-to-end credit processes, including credit onboarding, credit application reviews, credit limit management, and account maintenance.
• Ensure credit operations remain effective, compliant, and aligned with global best practices while minimizing financial risk and supporting revenue growth.
• Support ongoing AI and automation initiatives by collaborating with Engineering, Product, and Finance teams to enhance AI-driven financial workflows.
• Monitor AI-enabled operational processes, validate process performance, and ensure compliance controls remain embedded within automated workflows.
• Partner with Global Risk, Finance, Revenue Operations, Legal, and Compliance teams to maintain strong financial controls, SOX compliance, and audit readiness.
• Manage relationships with global BPO partners and oversee operational performance, process reporting, and continuous improvement initiatives.
• Analyze operational metrics, identify process improvement opportunities, and provide recommendations that improve efficiency, scalability, and business outcomes.

Internal Responsibilities

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field.
• 6+ years of experience in financial credit, credit risk management, collections, or revenue operations.
• Strong knowledge of end-to-end credit management processes, including credit assessment, credit limits, portfolio management, collections, and dispute resolution.
• Experience supporting AI, automation, or intelligent workflow solutions within finance or operations.
• Strong understanding of financial controls, SOX compliance, audit requirements, and enterprise risk management.
• Experience collaborating across Engineering, Product, Finance, Operations, and cross-functional business teams.
• Experience managing or partnering with outsourced/BPO operations.
• Strong analytical skills with experience using data to drive operational decisions and process performance.
• Excellent stakeholder management and communication skills.

Preferred Qualifications and Skills

• Experience within technology, advertising, or other high-growth organizations.
• Experience with AI agents, agentic workflows, or intelligent automation in financial operations.
• Knowledge of credit scoring models, predictive analytics, or financial risk modeling.
• Experience supporting global billing, invoicing, accounts receivable, and multi-region financial operations.
• Experience with process mining, Robotic Process Automation (RPA), or intelligent automation platforms.
• Professional certifications such as CICM, FCI, FRM, or PRM.
• Previous experience in interim or contingent workforce assignments.
• Experience working within Shared Services or Global Business Services organizations.

Education

• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field required.

Benefits

• Comprehensive medical benefits.
• 401k plan.
• Paid holidays.
• And more.

Company Description

About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow!