Sr. Business Systems Analyst

Role Description

The Business Systems Analyst IV is a senior individual contributor who operates at a high level of autonomy within the Product Management organization, leading complex analysis, configuration, and delivery work across multiple products or functional domains. This role serves as a subject matter expert and senior resource for colleagues—functioning as generalist or specialist depending on business need—and drives meaningful outcomes across cross-functional teams through deep product knowledge, direct client engagement, and close partnership with Product Management.

Responsibilities and Duties

• Execute Product Strategy:
  • Collaborate with Product Manager(s) to shape the roadmap for assigned Net Health product area.
  • Maintain deep expertise in product features, platform architecture, and industry regulatory requirements.
  • Participate in industry thought leadership efforts that shape product roadmap and library content strategy.
  • Collaborate with Sales to identify documentation and consulting opportunities.
  • Serve as the domain SME across teams, providing guidance on best-practice workflows and system configuration.
• Full Product Ownership:
  • Drive the entire product lifecycle from ideation to post-launch improvements.
  • Lead end-to-end analysis, configuration, and delivery of complex client and internal projects.
  • Configure, qualify, and deliver all levels of product documentation.
  • Develop, mentor, and coach team members through pairing and code/config review.
  • Lead continuous quality improvement efforts across the team and product area.
• Requirements Definition and Prioritization:
  • Gather, articulate, and prioritize technical and client requirements for new features.
  • Engage directly with clients through the full project lifecycle.
  • Proactively identify, define, and frame complex business and operational problems.
  • Identify and resolve impediments impacting project delivery.
• Project and Program Management:
  • Develop end-to-end project plans with clear timelines and milestones.
  • Manage multiple concurrent projects with competing priorities.
  • Anticipate and manage change, redirecting resources as needed.
  • Collaborate across various stakeholders including Engineering, Marketing, and Sales.
• Technical Decision-Making:
  • Utilize technical knowledge to inform decisions on system architecture and integrations.
  • Adhere to and advance Net Health technology policies and best practices.
  • Manage documentation workflow for internal and client projects.

Qualifications

• Bachelor’s degree in Information Systems, Operations Management, Computer Science, or a related field.
• 10+ years of relevant professional experience in business systems analysis, product management, or a closely related domain.
• Deep domain knowledge of the assigned product area; experience with EHRs, practice management systems, and healthcare billing systems.
• Product Management certification desired.
• Proven track record managing and delivering complex, multi-stakeholder projects.
• Experience guiding and influencing the work of others without formal authority.
• Exceptional organizational, analytical, and time management skills.
• Strong written and verbal communication skills across technical and non-technical audiences.
• Ability to rapidly learn new product features and technologies.
• Self-directed with strong judgment about when to escalate; detail-oriented by default.

Requirements

• Microsoft Office (Word, Excel, Outlook) or Google Workspace.
• Jira, Confluence.
• NetSuite.
• EHR / practice management / healthcare billing systems.
• AI tooling (effective prompt use).

Benefits

• Work-from-anywhere environment.
• Unlimited PTO.
• Comprehensive benefits package.
• Employee resource groups.
• Casual dress code.
• Prioritized employee wellness.
• Diversity and inclusion initiatives.
• New hire support.
• Career development opportunities.
• Educational assistance.
• Employee referral bonus.
• Progressive parental leave.