MDM / ERDM Business Systems Analyst Senior

Role Description

The Business Systems Analyst Senior serves as a SME providing ongoing business analysis support in the multi-domain (Member, Provider) Master Data Management (MDM) and Enterprise Reference Data Management (ERDM) area.

This is a 100% Remote position but you must live in EST time zone.

Responsibilities

• Leads the requirements management process for change requests/enhancements or projects pertaining to MDM/ERDM area.
• Provides clear documentation on business & technical requirements, source to target mappings, data specifications, business rules, and process flows relevant to MDM/ERDM initiatives.
• Perform hands-on data analysis using SQL, Databricks, and related querying tools to validate data, research & troubleshoot data discrepancies, conduct root cause analyses and gap analysis.
• Act as liaison between the business and IS technical teams, leading the definition of functional requirements, explaining changes to business processes, and continually communicating status.
• Serves as an expert advisor to the IS team regarding the business to ensure the effort meets business needs.
• Proactively identifies opportunities for process/system enhancement/improvement and brings to the attention of management and business, as appropriate.
• Identifies potential opportunities to automate existing processes.
• Provides accurate time/resource estimates for assigned tasks by proactively managing ambiguous business needs and scope creep.
• Reviews test plans and scripts for completeness and accuracy, and conducts integration testing and user acceptance testing (UAT).
• Demonstrates strong problem-solving skills, including evaluating alternatives, recommending solutions, and articulating impacts.
• Tracks the status of all service requests, open incidents and change tickets from initiation through resolution, adhering to strict SLA timelines.
• Facilitates meetings with business stakeholders and technical counterparts.

Qualifications

• At least five (5)+ years in business systems analysis, with specialized experience in Master Data Management.
• At least five (5)+ years in a healthcare environment.
• Must have MCO/Payer experience on Provider contracting & maintenance, Member enrollment services.
• Previous experience working with FACETS claims system preferred.
• Proficiency in data analysis using SQL, Excel and experience with MDM tools (e.g. Informatica, Reltio, SAS DataFlux).
• Knowledge of MDM concepts like defining match-and-merge rules, survivorship criteria, and validation logic to maintain golden records.
• Ability to function independently with limited work direction.
• Excellent communication, stakeholder management, and ability to translate technical concepts for business users and vice-versa.

Benefits

• Flexible work solutions including remote options, hybrid work schedules.
• Competitive pay.
• Paid time off including holidays and volunteer events.
• Health insurance coverage for you and your dependents on Day 1.
• 401(k).
• Tuition reimbursement and more.