Supervisor, Nursing Ambulatory Service (Complex Care)

Children's Wisconsin

At Children's Wisconsin, we believe kids deserve the best.

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Job Summary Acts as an active member of the practice management team to support the care management model, standards of pediatric clinical practice, legal regulations, Code of Ethics and established policies. Supervises professional, administrative and technical personnel (pediatric nurse practitioners, medical assistant, clinic secretaries,) providing patient care. Partners with Ambulatory Manager on business and financial operations. Essential Functions

• Exhibits guiding behaviors that reflect Children's values and support our mission and vision.
• Monitors and evaluates office operations to ensure efficiency including, but not limited to scheduling, billing, patient records, telecommunications, patient referrals, MyChart, etc. Initiates clinical and operation improvement opportunities.
• Ensures effective communication of information between Ambulatory leadership and clinic staff, and facilitates communication between other site leadership and their staff.
• Coordinates the scheduling of work, vacations, etc. for direct reports and others to assure that patient care and office duties are completed to maintain an orderly and efficiently run office routine
• Reviews and approves if assigned, ATS for verification of hours worked.
• Works collaboratively with providers and staff to implement improvements within the practice to ensure a high caliber of patient care and services.
• Contributes to developing and attaining long range objectives for the service including but not limited to financial goals, operations improvement, quality improvement, resource utilization and clinical practice enhancements.
• Recruits, hires, trains and develops staff in conjunction with Human Resources Consultant and Ambulatory Manager.
• Provides and creates an awareness of professional development activities available for staff.
• Participates in the preparation of detailed operating budget projections for staff, supplies and equipment. Participates in the analysis of financial data to determine problem areas, potential savings and ways to reduce operating costs and maximizing charge capture.
• Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development
• Participates in the Complex Care Program fulfilling the nurse case manager role for select patient panel while assisting with developing and analyzing program standards and needs; assumes coordination responsibility for the program.

People Management Responsibility

• Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development

Education

• Bachelor's Degree in Nursing required
• Applicants who are currently enrolled in a baccalaureate program in nursing with an anticipated graduation date within two years of hire/promotion preferred

Experience

• 2+ years of outpatient clinical experience. Preference being in Pediatrics required
• Prior leadership experience, preferably in supervisory capacity required

Knowledge, Skills and Abilities

• Good organizational and patient relation skills. Ability to manage a fast-paced patient load while paying attention to detail.
• High level of communication skills necessary for assessment of patient concerns and processing referrals for appropriate medical care.
• Ability to read, interpret and enact policies and procedures.
• Ability to stand and walk approximately 75% of the work time.

Licenses and Certifications

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required
• License RN-Registered Nurse (30) - State of Wisconsin required

Patient Care Responsibility

• Provides care appropriate to patient population and as described in applicable policies and procedures.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.