Training General Manager

Job Description

Job Description

Restaurant Training General Manager  

Reporting to the Director of Operations the Training Restaurant General Manager (TGM) is the primary support for the management teams in their respective restaurant locations and market.   The Training General Manager (TGM) role is crucial to Smashburger’s people focused culture. They are responsible for executing Smashburger training programs to Gold Standard. It is the TGM that evaluates the performance of new shift leaders and managers to certify their skills to perform their assigned job duties.    

 

Restaurant General Manager Responsibilities  

• Promote a fun and positive work environment 

• Ensure restaurant is always staffed adequately which includes retaining employees, communicating staffing needs to DO, recruiting and checking ATS each morning for new applicant flow, interviewing and hiring new employees  

• Provide initial and ongoing training to all employees within the restaurant utilizing SmashConnect LMS, and 4 step method of training   

• Manage the performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees 

• Partner with Human Resources Business Partner (HRBP) to manage progressive disciplinary processes that arise with the restaurant 

• Resolve all employee relations issues with the assistance of the DO/SDO and HRBP 

• Engage in talent reviews and performance conversations for all RM/RS in their respective restaurant  

• Reward and recognize employee performance that exceeds company standards  

• Manage with integrity the daily completion of operational check lists to include  

• Line checks 

• Uniform standards 

• Opening/closing check lists 

• Safe and deposit logs 

• Manage FSC operational standards daily and complete a corrective action plan for every FSC audit performed by SDO, DO, and QM 

• Manage the guest experience metrics (NPS and OSAT) and resolve all guest complaints within 24 hours of the incident through use of Medallia  

• Ensure all food safety standards are followed and in compliance with all local health departments 

• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees 

• Manage the successful onboarding, training and skills validation for all new employees within the first 30 days of hire 

• Facilitate routine management communication  

• Manage the businesses spends through allocations and usage of company declining budget 

• Participate in P&L reviews with SDO and DO 

• Manage COGS through PAR ordering management, inventory, and FIFO reporting  

• Manage spending on other operating costs; for example cleaning, small wares, and laundry fees 

• Monitor the compliance of company cash policies to ensure minimal losses through theft or shortages  

• Build sales through community involvement and executing LSM programs 

• Manage labor cost through effective wages within the hourly minimums in accordance to state laws        

• Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed 

• Follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations 

Requirements   

• Flexible to work nights, weekends, and holidays 

• Successfully complete Smashburger manager training program 

• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs. 

• Ability to work in high and low temperatures 

• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams 

• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams  

• Excellent attention to detail  

• Proven time management, consistency, and organizational skills 

• Highly motivated, self-directed, and results driven 

 

Training General Manager Responsibilities  

• Be a mentor within the market for Restaurant General Managers   

• Implement Smashburger’s Manager Training program as outlined to include:  

• Following and communicating training schedules  

• Managing the completion of the Manager Skills Demonstration Planner  

• Using SmashConnect to validate the knowledge and skill each new restaurant manager  

• Managing trainee SmashConnect completions 

• Validating the knowledge and skill of each new restaurant manager  

• Documenting observations for each trainee in SmashConnect  

• Submit weekly paperwork to FLM  

• Be a proctor for Food Safety and Alcohol Safety certifications for the market   

• Champion the integrity of execution of Smashburger training programs in the market   

Smashburger Training General Manager Certification Criteria   

• 1-2 years of Restaurant General Manager experience in Smashburger 

• No performance management incidences in last 6 months  

• High Performer Food Safety Steritech Rating; Medium Performer remaining categories   

• Attendance on TGM Quarterly Calls 

• 85% on Annual Training Readiness Visit by FLM  

 

All applicants and employees have an equal opportunity for employment and advancement within Smashburger.  Smashburger is dedicated to the principles of equal employment opportunity.  We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law.  This prohibition includes unlawful harassment based on any of these protected classes.  Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.  We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law.  Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. 

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