Direct Service Worker Supervisor

Job Description

Job Description

Are you ready to lead, mentor, and make a lasting impact in the home care industry?

#1 In Home Care is seeking an experienced, dynamic, and committed Direct Service Worker (DSW) Field Supervisor to join its leadership team. We’re looking for a proactive professional who understands home care regulations, promotes compliance and quality, and is passionate about mentoring and developing others.

As a DSW Supervisor, you will shape a culture of teamwork, respect, and accountability while ensuring every DSW feels supported and every client receives the highest standard of care.

Key Responsibilities

• Supervise and mentor DSWs to ensure safe, effective, and compliant care.

• Conduct regular field visits and unannounced supervisory checks to evaluate quality and performance.

• Ensure accurate documentation of service notes, client records per state and federal regulations, and timesheet approvals.

• Provide coaching, performance feedback, and ongoing development to DSWs.

• Maintain adequate staffing and provide on-call coverage when needed.

• Collaborate with clients, families, support coordinators, and other providers to ensure continuity and satisfaction of care.

• Uphold agency policies and contribute to organizational growth through innovation, accountability, and integrity.

Minimum Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred).

• Minimum 7+ years supporting individuals in home care, healthcare, or similar environments.

• Minimum 3 years supervisory experience overseeing DSWs or similar personnel.

• Knowledge of Louisiana Department of Health (LDH) regulations and DSW standards.

• Excellent leadership, communication, and organizational skills.

• Proficiency with Microsoft and Google business software; LASRS experience preferred.

• Current CPR/First Aid certification.

• Valid driver’s license, reliable transportation, and proof of insurance.

• Ability to travel for site visits and work flexible hours when needed.

Core Competencies

• Leadership & Mentorship: Inspires excellence, supports growth, and holds others accountable.

• Compliance & Integrity: Adheres to LDH regulations and #1 In Home Care’s core values.

• Communication: Demonstrates professionalism and clarity in all interactions.

• Customer Focus: Responds quickly and compassionately to client needs.

• Problem Solving: Acts decisively, with creativity and focus on solutions.

• Organization: Excels in planning, documentation, and follow-through.

Physical & Work Environment

• Active daily routines include walking, driving, lifting (up to 50 lbs.), and assisting clients as needed.

• Tasks include both administrative and field work in various home and community settings.

• Requires travel and occasional work outside standard office hours.

Benefits

• Health Insurance, Dental, Vision, Critical Incident, Group Accident, Company Paid Life Insurance, Voluntary Supplemental Life Insurance and Short-term Disability

• Salary of $37,440-$49,920 a year.

#1 In Home Care offers competitive pay, benefits, and an opportunity to grow within a mission-driven, people-centered organization. Salary DOE. All interested applicants should submit their resume and a cover letter for consideration.

Equal Opportunity Employer (EOE).