Patient Access Supervisor

Job Description Summary Huron partners with Baystate Health to jointly manage the entire Revenue Cycle department, driving operational excellence and financial performance while ensuring a patient‑first experience. As part of this collaborative model, the Patient Access Supervisor plays a key leadership role in second‑shift operations, overseeing front‑end revenue cycle functions that directly impact patient satisfaction and organizational success. This position is integral to maintaining seamless workflows across registration, scheduling, insurance verification, and point‑of‑service collections. You will lead a team that serves as the gateway to care, ensuring accuracy, compliance, and efficiency in every interaction. Working within Huron’s managed services framework, you’ll collaborate with Baystate Health leadership and Huron experts to implement best practices, optimize processes, and contribute to strategic initiatives that transform healthcare operations. Position is located in Springfield, MA and is an onsite position. Job Description Supervise and coordinate second‑shift Patient Access activities, ensuring timely and accurate registration, insurance verification, and financial clearance. Drive compliance with organizational policies, regulatory standards, and revenue cycle best practices. Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency. Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and excellence. Collaborate with Baystate Health and Huron leadership to resolve escalated issues and maintain a seamless patient experience. Support staffing plans, schedule adherence, and resource allocation for optimal coverage during second shift. Participate in departmental meetings and contribute to strategic initiatives aligned with Huron and Baystate Health goals. Core Qualifications Minimum 5 years of Patient Access experience in a healthcare setting. 1–2 years of progressive leadership experience in a supervisory or lead role. Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows. Excellent communication, problem‑solving, and organizational skills. Ability to lead in a fast‑paced environment and manage competing priorities. Proficiency with patient access systems and Microsoft Office Suite. Ability to be onsite at Baystate Health’s facilities in Springfield, Massachusetts is required. Estimated Salary Range The estimated base salary range for this job is $55,000 – $75,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. Location Springfield, MA - onsite. Equal Employment Opportunity Statement Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug‑free workplace. #J-18808-Ljbffr Huron Consulting Group