Front Desk Agent
StepStone Hospitality Inc.
Job Description
Job Description
Description:
Front Desk Agent- Hayden Hotel. Managed by Stepstone Hospitality
Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to develop your customer service expertise in a fast-paced, professional environment. If you enjoy engaging with people and ensuring smooth operations at the front desk, we encourage you to apply.
Key Responsibilities:
- Greet and welcome guests upon arrival, ensuring a positive first impression
- Check guests in and out efficiently using the reservation system
- Handle guest inquiries, requests, and complaints with professionalism and courtesy
- Manage phone calls, emails, and other communication channels promptly
- Maintain accurate records of guest information and reservations
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained
- Process payments and handle cash transactions accurately
- Provide information about hotel amenities, local attractions, and services
- Ensure the front desk area is tidy and organized at all times
Skills and Qualifications:
- High school diploma or equivalent; additional hospitality or customer service training is a plus
- Proven experience in front desk operations or customer service preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency with reservation and property management software
- Ability to remain calm and professional under pressure
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Positive attitude and a genuine desire to assist guests
We foster a welcoming and inclusive work environment that values growth and development. Join us to be part of a team dedicated to delivering exceptional guest experiences and advancing your career in hospitality.
EEO
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