General Manager - Sutton Terrace, New York, NY

Rose Associates Property Management Leader

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Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed). Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity!

Join us as a leader in our institutional real estate property management team, where every day brings the opportunity to shape exceptional living experiences for residents and deliver outstanding results for our clients. In this role, you'll oversee the operations of a large residential portfolio, blending strategic leadership with hands-on problem-solving to ensure properties operate at peak performance. If you thrive in a fast-paced environment, enjoy building strong relationships, and are passionate about maintaining the highest standards in real estate, this is the opportunity for you.

Key Responsibilities

• Build strong client relationships by ensuring consistent communication and exceptional service.
• Serve as the primary point of contact for residents, addressing concerns promptly to enhance the living experience.
• Lead day-to-day property operations, ensuring compliance with company policies, leases, and management agreements.
• Oversee vendor relationships and service contracts, including handling bidding, negotiation, and performance management for all building services.
• Manage property maintenance, capital improvements, and ensure timely repairs, including preventive maintenance programs.
• Conduct regular property inspections to maintain high standards for building systems, common areas, and amenities.
• Coordinate all resident-related processes, including new leases, renewals, terminations, and subleases.
• Respond to building emergencies 24/7, mobilizing resources and guiding corrective actions.
• Drive resident satisfaction by ensuring service requests are logged, resolved, and communicated effectively.
• Collaborate with internal teams, including HR, Accounting, Leasing, Compliance, and others to achieve property and client goals.
• Prepare and manage operating budgets, forecasts, and variance reports; track income/expenses and control costs.
• Monitor and process vendor invoices, maintain accurate financial records, and resolve discrepancies.
• Ensure properties comply with insurance, safety standards, audits, and inspections, taking corrective action as needed.
• Identify process improvements and lead implementation of new policies and internal controls when needed.
• Must be present on-site and be able to move throughout the buildings to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
• Ability to travel between the main office and site locations within the portfolio and be able to ascend and descend stairs, including comfortability with exposure to varying environmental climates and circumstances.
• Position may be required to perform duties outside their normal responsibilities as needed.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Marketing, Real Estate, or related field
• A minimum of 8 years managing large residential properties (500+ units) or portfolios.
• Strong knowledge of building systems, operations, and NYC rental regulations; experience overseeing maintenance and capital projects.
• Skilled in budgeting, financial reporting, and applying GAAP principles in real estate operations.
• Demonstrated ability to lead teams, foster trust, delegate effectively, and develop staff for future success.
• Build strong relationships with owners, residents, vendors, and teams through clear, empathetic, and consistent communication.
• Handle complex issues with diplomacy and professionalism; remains calm under pressure and flexible in dynamic situations.
• Prioritize tasks effectively, overcomes obstacles, and delivers outcomes on time.
• CPM® or ARM® certification is a plus.
• Proficiency navigating computers, including property management platforms such as Yardi, On-Site, and Microsoft Office Suite.
• Experience in financial reporting, budgeting, and applying GAAP principles in real estate operations.
• Willingness to travel between office locations and property sites regularly; ability to physically navigate institutional properties and attend meetings with site teams, residents, and ownership.
• Work authorization (required)

In addition to base compensation, full benefits packages and significant incentive pay are available. Annual salary range: $130,000 - $150,000