Group Account Support Specialist II

Job Summary Under moderate supervision, the Group Account Support Specialist II manages the relationship of new and existing groups and associates. The Group Account Support Specialist II is accountable for customer satisfaction and quality execution of stated tasks throughout the process. Responsibilities Complete tactile tasks and assigned work duties that drive the success of the organization. Review enrollment, payment history, and billing invoices to provide support to LegalShield groups, Associates, and group members. Use reports to ensure group accounts are up to date and promptly update them. Handle inquiries received by phone, fax, email, or mail and prioritize sensitive group accounts. Provide support to internal departments regarding group inquiries. Manage reports that require in-depth research and maintain accurate records. Assist newer employees by answering questions in teams. Answer incoming calls, make outgoing calls to investigate and correct errors. Perform additional duties as assigned by leadership. Qualifications Minimum of 5 years’ experience in a customer-service role with call center experience, or have exceeded performance expectation as Account Manager I. High school degree required. Familiarity with accounting, billing, and payment processes. Proficiency in Microsoft Word, Excel, and PowerPoint. Good typing and 10‑key skills. Strong written and verbal communication, phone and presentation skills. Ability to manage multiple deadlines and maintain a detail‑oriented, analytical, and organized approach. Positive professional attitude and ability to work both independently and as part of a team. Capacity to work under pressure and quickly adapt to change. Ability to work onsite Monday through Friday from 10:00AM to 7:00PM at the Ada, OK headquarters. Physical Requirements The work environment is a professional office setting. The employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The duties require frequent sitting, standing, talking, hearing, and hands‑on interaction with objects, tools, and controls. The employee may be required to work additional evenings and weekends to ensure all business is processed. Travel is not required. Equal Opportunity Statement Commitment to Equal Opportunity PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or basis of disability or any other federal, state, or local protected class. We prohibit retaliation against individuals who bring forth concerns, orally or in writing, to the employer or the government. If you require a reasonable accommodation to complete the application process, please contact Human Resources at: View email address on click.appcast.io. PPLSI is an Equal Opportunity Employer. PPLSI does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. #J-18808-Ljbffr