SaaS Implementation & Client Success Lead

Who We Are Are you ready to be part of the future of healthcare? Can you think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges? Then Evinova, a new health tech business part of the AstraZeneca Group might be for you! Transform billions of patients’ lives through technology, data, and innovative ways of working. You’re disruptive, decisive, and transformative. We’re building a new Health‑tech business – Evinova, a fully-owned subsidiary of AstraZeneca Group. Evinova delivers market‑leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch pioneering digital solutions that improve the patients’ experience and deliver better health outcomes. Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector. We are in an active growth phase. Our platform is evolving quickly, our customer base is expanding, and our delivery capability is scaling alongside it. We operate in a regulated environment, with sophisticated sponsor customers who have high expectations and real experience of enterprise implementation. We are building delivery capability that matches the quality of our product ambition. That means hiring people who bring structure, judgement, and honesty and who are energized by building something, not just running it. What The Role Is As an Implementation and Success Lead, you own an implementation from kick‑off to close‑out. You are the accountable delivery lead – the primary point of contact for the customer on delivery, the person who holds the plan and the risk, and the one who ensures the team around you is coordinated and on track and that the customer stays confident. It is a hands‑on role; you are close enough to the build and rollout to spot problems before they advance. Accountability does not shift at debut – it continues through hyper‑care close‑out. This role is the engine that turns a signed contract into a live, adopted solution. You will be joining a team that is scaling. There is no fully established playbook to inherit. Part of this role is contributing to how we deliver – detailing what works, improving what doesn’t, and helping us get better as we grow. Responsibilities Managing customer implementations end to end across your active portfolio Owning the delivery plan, achievements, dependencies, and RAID log for each study – actively, not administratively Coordinating Solution Engineers, testers, and Product Engineering to keep builds on track Acting as the primary customer contact for delivery status, risk, and blocking issues throughout implementation Identifying where product development timelines or release scope build delivery risk – and managing that risk transparently with customers and internally Adapting delivery approach across deployment models – forward deployed, guided, and self‑serve Closing out hyper‑care cleanly: lessons captured, handover detailed, no lingering post‑go‑live noise Contributing to the delivery playbook – documenting approach, flagging gaps, helping the team learn Skills And Experience Delivery and Implementation Demonstrable track record of delivering SaaS implementations on enterprise platforms in regulated industries Has delivered while a product was still maturing – experienced with implementation risk that originates in adoption rate, customer and/or timeline Structured delivery field: can show a real delivery plan, a maintained RAID log, and genuine risk decisions made under pressure Experienced running multiple concurrent implementations with different deployment models Knows how to hold delivery quality when the environment is ambiguous and there is no established playbook to follow Customer and Collaborator Management Has managed sophisticated customers with high governance standards – pharma, life sciences, or similarly regulated enterprise environments Surfaces risk early and directly; does not manage it away to protect the relationship Communicates delivery status, product constraints, and timeline risk honestly – including when the message is uncomfortable Has held sponsor-side Digital and Data collaborator relationships at programme level Builds trust through delivery, not through reassurance Technical Literacy Technically literate enough to lead engineers, read a data model, and understand integration dependencies – without being an engineer Comfortable engaging with Product Engineering on build sequencing, release scope, and configuration constraints Understands how AI‑enabled product features affect implementation sequencing and data readiness Can identify when a product gap requires critical issue and frame it clearly for both technical and non‑technical audiences Ways of Working Brings structure to environments that do not yet have it – does not wait to be given a framework AI tooling is part of their current workflow for delivery planning and project management – not an aspiration Comfortable contributing to process development alongside live delivery Resilient under competing pressure from customer, commercial, and product directions simultaneously Essential Requirements Bachelor’s Degree 7+ years of minimum experience Delivery of SaaS implementations on enterprise platforms – not just managed projects within a vendor‑delivered model Shown experience to work on evolving products Active Technical Literacy is active, not passive Demonstrated work in pharma, life sciences, or a regulated enterprise environment Benefits The annual base pay for this position ranges from $172,466.40 – $258,699.60 USD per annum. Base pay may vary based on location, experience, and market factors. In addition, positions offer a short‑term incentive bonus opportunity; eligibility to participate in our equity‑based long‑term incentive program, a qualified retirement program (401(k) plan), paid vacation and holidays, paid leaves, and health benefits including medical, prescription drug, dental, and vision coverage. Additional detail of participation in these benefit plans is provided upon an offer of employment. Equal Employment Opportunity Statement Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form. #J-18808-Ljbffr