Therapy Continuity Coordinator

About Sunrise Group Sunrise Group is building the future of sleep health by combining breakthrough technology with expert care. We started in 2015 with a straightforward idea: sleep diagnosis should happen in the comfort of your own home, not in a hospital. To make that possible, we created a first-of-its-kind chin sensor, carefully validated through clinical research, reviewed by leading sleep experts, and cleared by the FDA. Since then, Sunrise Group has grown from a single innovation into a complete sleep health company. We now design advanced diagnostic and treatment solutions, and we deliver care directly to patients through Dreem Health, our digital sleep clinic. By serving patients in all 50 states with reimbursed care, we are making sleep treatment more accessible, more personal, and much simpler than it has ever been. Sleep is one of healthcare’s biggest blind spots. Access is slow, confusing and uneven, and millions of people who need help never get it. Sunrise exists to change that. Born from pioneering research on mandibular jaw movement, we built a chin-based sleep test that reinvented how sleep disorders can be diagnosed from home. That breakthrough has evolved into a full sleep-health platform: advanced diagnostic and treatment technology paired with clinical care delivered directly to patients’ homes through Dreem Health in all 50 U.S. states. Across the U.S. and Europe, our 100+ clinicians, engineers and operators share one mission: make high-quality sleep care accessible to everyone. Backed by more than $50M, we’re taking on one of healthcare’s biggest challenges: the 1+ billion people worldwide who still can’t get the sleep care they need. Your Opportunity We're hiring a Therapy Continuity Coordinator at Dreem Health, where you’ll play a central role in keeping patients engaged in therapy long after treatment begins. This is not a passive follow-up role. You will actively support the continuity journey for patients enrolled in our internal PAP treatment program. This is a high-impact role reporting directly to the Customer Success Manager, where you will contribute directly to the stability and growth of our recurring revenue model by keeping patients engaged in therapy through timely outreach, proactive retention efforts, and compassionate communication. Your work supports reduced churn, reliable reorder cadence, and a high-quality, seamless resupply experience. If you’re passionate about patient care, thrive in a dynamic setting, organized, proactive, patient-focused, and motivated by measurable outcomes, this role offers the opportunity to make a meaningful impact on how sleep care is delivered at scale. At Sunrise Group, we work on a problem that affects millions: poor sleep and untreated sleep disorders. Our mission is to make diagnosis and care easier to access, and we’re proud of the experience we provide to patients. We feel responsible for making it better every day. If you’re looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice - this role is for you! What You’ll Do This is a non-clinical, operational role that partners closely with Sleep Technologists during the transition from treatment setup to long-term resupply. Once patients enter the resupply phase, you will coordinate follow-up, execution, and documentation to ensure a smooth and reliable experience. Work within a tech-enabled, AI-supported care environment Collaborate with clinical, billing, and operations teams. Help track engagement and reorder metrics while contributing to a scalable operational foundation inside a fast-growing digital sleep clinic. Execute timely and proactive resupply outreach Follow structured retention workflows Maintain accurate reorder tracking Communicate clearly and compassionately with patients Escalate clinical or billing issues appropriately Support adherence monitoring efforts What You Bring 2+ years in healthcare coordination, DME, or care navigation Experience with PAP/CPAP resupply (strong plus) Strong patient communication skills with a high level of empathy and professionalism Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams Confidence navigating digital tools and care platforms Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail Genuine commitment to improving patient experience, therapy adherence, and continuity of care Operational and automation mindset Availability to work Central Time (CST) business hours (preferred) Our Core Values At Sunrise Group, we keep things clear and simple ✨, value trust and collaboration , and lead with optimism and compassion . These values guide everything we do. What We Offer Meaningful work that directly improves peoples’ lives Be part of an international team across the US, France, Belgium Annual team offsite Comprehensive health benefits (medical, dental, vision) FREE One Medical membership 401(k) with company match 20 days PTO + 10 paid holidays + 80 hours paid sick leave Internet stipend Compensation $25 - $30 per hour depending on experience. We hire humans, not bullet points. Don’t meet every single qualification? That’s okay. We care more about who you are than what’s on your CV. We’re looking for people who are curious, resourceful, and ready to roll up their sleeves — especially if you’re excited about building something new in healthcare. So if you think you could make an impact here, reach out to us. Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.