Growth Strategist, Scale (Customer Success)

About Clay Our mission is to help organizations turn any growth idea into reality. We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We’re already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research. In 2025, we raised a $100M Series C backed by world‑class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue. In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members. Some things to know about us: Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack. Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more. All employees can work for free with world‑class coaches who specialize in creativity, management, and more. Our operating principles — including negative maintenance and non‑attached action — guide our work. Read more about them here. Read about us in the NYT, Forbes, First Round Review, and more. Hear from our employees directly on our Glassdoor page! Growth Strategy @ Clay We are lucky to work with some of the smartest and most innovative go‑to‑market operators across the fastest growing SaaS companies in the game. We are looking for our founding Growth Strategists to work with these customers closely and help make all their wildest dreams come true in Clay. This role is not your classic CSM role — you will learn about our customers’ business goals and onboard them to Clay in a way that helps them achieve their goals. You will also use product and Clay‑enriched data to proactively target customers that need help or are showing readiness for expansion. What You’ll Do Onboarding and Implementation: You will own one of the most important metrics — how fast our customers launch their first use case and get value from Clay. Through this process you will also have the joy of teaching your customers the ins and outs of Clay and see many lightbulb moments. Proactive Adoption Plays: You will use data (via Clay) to proactively reach out to high priority customers on our self‑serve plans, offering workshops and help them get more value. Drive Expansion: As a result of your great work onboarding and helping customers adopt Clay, you will expand their plans and help them get even more value out of the product over time. Build New Programs: This is a brand new role at Clay, and you will have the opportunity to partner with our Head of CX to build new programs for our customers as different needs arise. This is a great opportunity for someone who is passionate about working directly with customers every day, but also enjoys building new processes and teams from 0.5 to 100. Impact Our Product Roadmap: As the steward of our customer relationships and a big Clay user yourself, everyone else at the company will want a piece of you! In particular, you will partner closely with our engineering, design and product team to share synthesized customer feedback and work with them to incorporate it in the development of new features. What You’ll Bring Passion for Clay: This is the #1 most important thing for this role. Loving Clay is easy, but you need to genuinely be Clay’s #1 fan to thrive in this position as you will spend a lot of time in the product and be responsible for helping customers feel the same passion you do. Domain Expertise: You can walk the walk and talk the talk of all things B2B SaaS and go‑to‑market operations. Major bonus points for prior experience in revops, markops or other go‑to‑market operator roles in‑house or at an agency. Customer‑Facing Experience: You have worked directly with customers in prior roles in some capacity (doesn’t have to have been through a CSM role). Customer Value Obsessed and Revenue Minded: You aren’t afraid to talk about money and expand a customer contract, but you do this in a way that always has a customer’s absolute best interest in mind. #J-18808-Ljbffr claylabs