General Merchandise Manager

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Purpose
The General Merchandise Manager is responsible for the overall operation, profitability, merchandising, inventory management, and staffing of the General Merchandise Department. This position oversees product categories such as health and beauty care, household goods, seasonal merchandise, toys, stationery, kitchenware, and other non-food merchandise as assigned. The GM Manager leads department employees, drives sales growth, ensures excellent customer service, and maintains attractive, well-stocked, and organized sales areas.
Key Responsibilities Leadership & Team Development

• Lead, coach, train, and develop General Merchandise Department employees, including Assistant GM Managers, GM Clerks, and other assigned associates.
• Recruit, interview, hire, and onboard new team members.
• Conduct performance reviews and provide ongoing coaching and development.
• Foster a culture of accountability, teamwork, and customer service excellence.
• Create schedules that support operational needs while effectively managing labor costs.

Department Operations

• Oversee daily operations of the General Merchandise Department.
• Ensure merchandise is properly stocked, organized, priced, and displayed according to company standards.
• Maintain department conditions that promote a clean, safe, and appealing shopping environment.
• Coordinate product flow from receiving to sales floor.
• Monitor department execution and ensure operational standards are consistently achieved.

Customer Service

• Deliver exceptional customer service and promote a customer-focused culture.
• Assist customers with product selection, product location, and special requests.
• Resolve customer concerns and inquiries in a professional and timely manner.
• Ensure associates provide knowledgeable and courteous service.

Merchandising & Sales

• Execute company merchandising programs, promotional events, and seasonal displays.
• Ensure products are attractively displayed and properly signed.
• Plan and implement seasonal merchandise transitions.
• Monitor sales trends and adjust merchandising strategies to maximize sales opportunities.
• Maintain strong in-stock conditions across all assigned product categories.

Inventory Management & Shrink Control

• Manage ordering, receiving, inventory control, and replenishment activities.
• Monitor inventory levels to ensure product availability.
• Conduct inventory audits and investigate discrepancies.
• Implement shrink reduction strategies and maintain inventory accuracy.
• Ensure proper product rotation and handling procedures where applicable.

Financial Performance

• Manage department sales, labor, expenses, and profitability.
• Monitor key performance indicators and operational reports.
• Develop and implement action plans to improve department performance.
• Support store-wide financial and operational objectives.
• Identify opportunities to increase sales and improve efficiency.

Safety & Compliance

• Ensure compliance with company policies, safety programs, and operational procedures.
• Maintain a safe environment for customers and employees.
• Ensure merchandise displays and storage areas meet safety standards.
• Support loss prevention and asset protection initiatives.
• Address safety concerns promptly and appropriately.

Seasonal & Promotional Management

• Plan and execute seasonal resets and major merchandising transitions.
• Coordinate promotional setups and special merchandising initiatives.
• Ensure timely execution of advertisement and promotional programs.
• Maintain display standards for seasonal and featured merchandise.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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