Operations Assistant

Operations AssistantReports to Operations SupervisorThis individual will work to provide the highest level of quality service to our customers to insure complete satisfaction by meeting or exceeding their expectations.The Operations Assistant provides assistance to operations dispatchers and planners in daily department activities.ResponsibilitiesWork with operations, customer service, drivers and customers.Track and trace shipments from entry through billing.Execute shipment plans within the scope of branch operations and United Van Lines.Update shipment status daily.Timely status of all orders in the computer as required.Research delivery, status, and billing problems.Rating and memoing of previous day's paperwork.Inform Customer Service representatives of any problems regarding an order immediately.Maintain excellent communications with customers scheduling and timeliness.EducationA Bachelor's degree or equivalent combination of education and experience.ExperienceA minimum 1 year of experience desiredOperations experience is a plusExcellent communication skillsDetail and customer service orientedBasic computer skills, including Microsoft Office Suite and Google G SuiteCandidate must be able to communicate effectively at all levels of the organizationMust be organizedProven track record of working in a team environment and autonomouslyKey CompetenciesExcellent communication skillsBasic understanding of transportation logisticsPartnering and teamworkAbility to work with little oversightVery organized and work in a timely mannerProblem solving and conflict resolutionExcellent telephone communication skills, have a clear and pleasant speaking voiceTeam oriented and personally committed to continuous improvementDemonstrated ability to interface effectively and positively with all members of the organizationBasic computer and typing skills for basic Microsoft Office and Google G Suite applications McCollisters