Member Relationship Officer

Job Description

Job Description

Member Relationship Officer

Position Summary

The Member Relationship Officer creates a positive member experience by building strong relationships and providing exceptional service. This role assists members with consumer lending, account opening and maintenance, digital banking services, transaction processing, and problem resolution. The Member Relationship Officer identifies member needs, educates members on available products and services, and recommends solutions that support their financial goals.

• Build and maintain strong member relationships through meaningful conversations and proactive service.
• Anticipate member needs and deliver solutions that exceed expectations.
• Interview loan applicants, gather financial information, and support the underwriting process.
• Assist members with opening and maintaining deposit accounts and related services.
• Process member transactions and account maintenance accurately, efficiently, and confidentially.
• Troubleshoot account issues and provide timely resolution to member concerns.
• Educate members on loan protection products, insurance options, and other financial solutions.
• Achieve individual and team performance goals.
• Provide guidance on financial products and refer members to specialized teams when appropriate, including mortgage lending, investment services, financial wellness, and business banking resources.
• Represent the organization professionally within the community and at local events.

• Customer Service
• Consumer Lending
• Banking or Financial Services
• Sales and Relationship Building
• Financial Planning and Guidance
• Account Opening and Maintenance
• Microsoft Office (Excel, Word, Outlook)
• Communication and Active Listening
• Problem Solving
• Cross-Selling and Referral Generation

• Minimum of one year of customer service and sales experience.
• Previous banking, credit union, or financial services experience preferred.
• Financial counseling or related certifications are a plus.
• Strong verbal and written communication skills.
• Demonstrated ability to build rapport and gain commitment to products and services.
• Excellent interpersonal skills with a professional and member-focused approach.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office and similar software applications.
• Flexible schedule, including occasional Saturday availability.
• Bilingual skills are a plus.

Candidates with experience in banking, retail banking, consumer lending, branch operations, customer service, account management, or relationship management tend to be successful in this role. Experience opening accounts, processing transactions, and identifying financial solutions for customers is highly valued.

Job Type & Location

This is a Permanent position based out of Green Bay, WI.

The pay range for this position is $46000.00 - $54000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and paid time off! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!

This is a fully onsite position in Green Bay,WI.

This position is anticipated to close on Oct 1, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.