Service Manager

Service Manager

Aramark is seeking a Service Manager to lead our service technician team and oversee our portfolio of coffee, water filtration, micro market, and vending equipment. This is a key operational leadership role responsible for ensuring top-tier service delivery, equipment readiness, and an exceptional client experience in a rapidly growing market. As the Service Manager, you will manage daily technician scheduling, work order flow, equipment preparation and deployment, maintenance, repairs, inventory, and overall service performance. You will also help shape a positive, safe, and service-focused culture while ensuring clients receive proactive, professional, and comprehensive support.

Job Responsibilities

• Lead, coach, hire, onboard, and develop a team of service technicians; maintain required personnel and business records.
• Assign and oversee daily technician workloads including preventative maintenance, water filter/UV cycles, service tickets, equipment prep, and equipment deployment.
• Ensure accurate and efficient completion of service calls through Salesforce; partner with dispatch to maintain timely workflow and reduce repeat service requests.
• Drive improvement in key service performance metrics, including repeat calls, response times, and time-to-completion.
• Partner with Market Center Administrator/Coordinator to manage the Salesforce asset approval queue.
• Oversee equipment and parts inventory; collaborate with leadership and sales teams to forecast future needs and support operational growth.
• Coordinate with sales on equipment demos, installations, and service support for new and existing clients.
• Manage capital equipment procurement as well as inventories of parts, accessories, and related supplies.
• Coordinate third-party equipment installations and repairs when needed.
• Ensure compliance with National Account service-level agreements (SLAs).
• Maintain Market Center facilities and support additional operational tasks.
• Oversee accurate timekeeping and labor tracking for service technicians in Kronos.
• Foster a positive, safety-focused, and service-driven team environment through strong communication and operational leadership.

Qualifications

• 5+ years of experience in service, maintenance, or related operations.
• 5+ years of management experience leading frontline or technical teams.
• Strong organizational and professional communication skills.
• High School Diploma or GED required; Associate or Bachelor's degree preferred.
• Valid driver's license required.
• Experience diagnosing, repairing, refurbishing, and installing equipment is preferred.
• Familiarity with operational systems such as Salesforce or similar platforms is a plus.