Director of Case Management & Social Services

Good Shepherd Services seeks a results-driven, energetic, and compassionate leader to serve as the Director of Case Management/Social Services for its 17th Street Residential Programs. This role provides strategic and hands-on leadership within a youth-centered, family-focused framework, promoting safety, permanency, and well-being for female adolescents residing in a 35-bed, 24/7 hard-to-place group residence.

The Director oversees all case management services within the child welfare system, continuously assesses program strengths and areas for growth, and ensures high-quality, compliant service delivery. This position collaborates closely with internal leadership, multidisciplinary teams, and external partners including ACS, OCFS, and the Family Court system, and partners closely with the Director of Behavioral Health and Director of Residential Life to advance program goals and Good Shepherd Services' mission.

Reports To: Vice President, Youth & Family Well-Being
Location: 337 East 17th Street, New York, NY 10003
Schedule: 35 hours per week / Exempt (Position requires onsite presence. Some evenings will be required)
Salary: $110,000 - $125,000 (Based on relevant and post graduate experience)

Major Duties & Responsibilities:

• Provide leadership to integrate, sustain, and continuously strengthen high-quality case management practices across the group residence.
• Promote permanent connections for youth, including reunification, foster boarding home placement, adoption, and alternative permanent living arrangements.
• Embed a Family Systems approach through supervision, treatment team structures, and program practices.
• Ensure all city and state mandates and regulations are communicated, understood, and adhered to by the case planning team.
• Oversee compliance with all mandated documentation and records related to ACS, OCFS, Family Court, permanency hearings, and Good Shepherd Services' Impact & Evaluation requirements.
• Collaborate closely with Residential Life leadership and Behavioral Health teams to address systemic and individual casework needs.
• Participate in internal and external committees, meetings, workgroups, and task forces related to youth advocacy and child welfare.
• Provide direct supervision to the Assistant Director of Social Services and support the Case Planning team, including assessment of training needs.
• Partner with the FTC facilitator to center youth and family voice and choice while maintaining focus on safety, permanency, and well-being goals.
• Work with the Impact & Evaluation Department on data integrity, documentation, outcome monitoring in Connections, and required reporting.
• Collaborate with Good Shepherd Services support departments including IT, Training, Human Resources, and Government Contracts.
• Assist with stabilization, crisis management, respite services, and provide on-call support as needed.
• Provide emergency coverage when required, including home visits and court appearances.
• Perform other duties as assigned.

Qualifications:

• Education, Licensure, and Experience:
• LMSW or LCSW preferred.
• Minimum of five (5) years of supervisory experience with demonstrated leadership and managerial skills.
• Seminar in Field Instruction (SIFI) preferred.
• Experience working with adolescents and older youth in residential settings and with families.

Required Physical Demands and Work Environment:

• Ability to work flexible hours, including possible on-call responsibilities.
• Ability to travel throughout NYC using public transportation.

Knowledge, Skills, and Abilities:

• Strong working knowledge of ACS child welfare systems, Family Court processes, and OCFS standards of practice.
• Experience with Connections (CNNX), Legal Tracking System (LTS), Permanency Hearing Reports (PHR), Family Assessment and Service Plans (FASP), and Family Team Conferences (FTC).
• Proficiency in Microsoft Office applications.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Collaborative leadership style and strong team orientation.
• Commitment to trauma-informed, strength-based, youth and family development principles.