Senior Manager, Global Operations

About the Role The Senior Manager, Global Services oversees Global Service Managers supporting the Advertising Channel within the Global Services organization. The role focuses on operational excellence, service delivery, and client experience. It includes driving operational efficiency, risk mitigation, and client growth. What You’ll Do Lead and develop a team of Service Managers, fostering a high-performance culture. Monitor and evaluate operational performance through key metrics and reporting. Establish governance and performance frameworks to ensure consistent delivery against client agreements. Identify operational risks and develop mitigation strategies to ensure service continuity and client satisfaction. Support the current book of business and identify future growth opportunities within the existing client base. Establish and monitor KPIs and operational metrics to measure team effectiveness, client outcomes, and business impact. Oversee workforce planning, resource allocation, and team capacity management to support growth and client needs. Build and maintain strong relationships with internal and external stakeholders to ensure alignment and successful execution of strategic initiatives. Partner with client-facing leaders to improve retention, satisfaction, and overall client health. Who Are You 5+ years of experience with Advertising/Social Channel account and client relationship management. Deep understanding of retail eCommerce operations, digital commerce ecosystems, and key commercial performance metrics such as revenue growth, profitability, conversion, customer acquisition, retention, and operational efficiency. 5+ years of direct people management experience in Operations, Service Delivery, or Customer Success. A strong decision-maker with demonstrated success making timely and informed decisions. Detail-oriented with executive-level communication skills and the ability to influence across all levels of the organization. Proven ability to deliver impact in a complex, fast-paced environment. Hands‑on experience managing Google Shopping, Facebook, or Microsoft Shopping. Hands‑on experience with PPC, Display, and Social advertising. Experience with eCommerce Advertising/Social integrations such as Shopify, BigCommerce, and Magento. BA/BS degree in Business Administration, Computer Science, or a related field (preferred). Work Environment This is a hybrid role located in the Austin, TX metro area. The position requires three days per week in the office, balancing focused individual work with meaningful in‑person collaboration. Equal Opportunity We are an equal opportunity employer and an inclusive, accessible hiring experience. If you require accommodations or adjustments at any stage of the process, please let us know, and we will work with you to meet your needs. #J-18808-Ljbffr Commerce.com US, Inc.