Information Technology Technical Services Supervisor

Information Technology Technical Services Supervisor Los Rios Community College District | Salary: $12,155.46 - $15,380.53 Monthly | Closing Date: 7/6/2026 11:59 PM Pacific Position Summary Under the direction of the assigned administrator, the Information Technology (IT) Technical Services Supervisor (District Office) is a working supervisor charged with planning, organizing, supervising, and participating in the activities of the District IT Technical Services Team within Network Engineering, Cybersecurity, Server/Platform Engineering, Cloud Services, Unified Communications, and Physical (Layer 1). Responsibilities include ensuring timely and accurate problem solving, system testing and change management; maintaining user relations; assuring compliance with District policies and good IT practices; and preparing internal and external documents and activity reports. Department Focus Enterprise WAN/LAN, wireless, and structured cabling systems to maintain reliable connectivity Firewalls, intrusion detection/prevention, and identity management systems to safeguard the computing environment Physical, virtual, and cloud-based infrastructure with emphasis on availability, performance, and cost efficiency Enterprise voice, video, and collaboration platforms Vendor contracts, licensing, and service agreements in accordance with District policies Compliance with established standards and frameworks (e.g., ITIL, NIST, CIS) Resilient operations across data centers, campus infrastructure, and cloud environments Continuous operational support, including monitoring, incident response, problem resolution, and change management Develops, maintains, and recommends technical standards, architecture guidelines, and best practices Supports service delivery to the Los Rios Community College district Adheres to sound IT governance and professional practices Typical Duties Plan, supervise, and participate in the implementation and maintenance of physical and virtual network, server, and storage environments, wired and wireless environments, telephony, multi‑campus network, cybersecurity, application software, database systems, web and application servers, and client computing environments. Ensure compliance with District policies and IT Department procedures; guarantee system and data security, implement support procedures, maintain inventory, and ensure operational performance of District Hybrid (on‑prem and multi‑cloud) technology infrastructure and equipment, smart classrooms and meeting rooms; monitor and supervise version upgrades and enhancements of network/desktop operating systems and application software; recommend procedural changes as appropriate; respond to client inquiries; supervise, train, and evaluate employees; establish team goals; provide technical expertise to IT Department employees; resolve issues; coordinate activities; participate in interviewing and selecting new employees; coordinate operations with faculty and partner agencies/colleges; maintain budgetary expenditures; operate office equipment such as computers; perform other related duties as assigned. Minimum Qualifications Experience: Two years in a lead or supervisory position in any field; four years of experience in computer/network system analysis, design, programming, testing, implementation, and user relations (lead/supervisory experience may count toward this). One year of experience equals 12 months at 40 hours per week; part‑time experience is converted to full‑time equivalent. Education: Bachelor’s degree from an accredited institution in Management Information Systems (MIS), Computer Science, Business, or a related field. Education must be from an accredited institution. Equity‑minded focus, responsiveness, and sensitivity to diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds; ability to foster and support an inclusive educational and employment environment. Applicants must be authorized to work for any employer in the U.S. No visa sponsorship will be provided. Travel Reimbursement Los Rios will offer a partial reimbursement of travel expenses to candidates selected for an interview who reside outside the local area, state, or country. #J-18808-Ljbffr Community College Career Connect