Parking Enforcement Attendant - Burlington, VT

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit and follow us on LinkedIn .

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The Parking Enforcement Attendant directly reports to the Account Manager. This position is responsible for performing a variety of Facility/Garage/Lot supportive functions which include, but are not limited to; customer service, cashiering, flagging, cleaning, lot maintenance, operating and maintaining revenue control equipment, filling out reports, issuing parking citations, opening and closing of booths.

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $19 - $21 per hour.

Work Schedule : The work schedule for this position is 4PM-9PM Weekdays and 1PM-9PM on the Weekends.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Maintain a pleasant, friendly, and professional demeanor with all guests, parkers, co-workers, and clients
• Patrol and monitor each lot to ensure that only authorized vehicles are parked
• Enforcing lots by issuing citations based on our preapproved guidelines to any non-paid or time-expired parkers
• Manage lot signage, for example: taking down, repairing, and assembling signs
• Maintain lot cleanliness by picking up trash, cleaning signage, and other general lot maintenance
• Trouble shoot parking meters/equipment when applicable
• Responsible for preparing reports and filing paperwork regarding violations and citations
• Ensure compliance with local, state, and federal laws
• Seasonal tasks including snow removal by shoveling, salting and operation of snow thrower
• Perform other duties as assigned

Descriptive Statement(s)

% of Time

The total amount of time for all functions of the job

100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED) preferred

Required Licensure, Certification, etc.:

• Must be at least 18 years of age and be able to pass a criminal background check and drug screen
• A valid driver’s license and clean driving record

Work Experience:

• One to three months related experience and/or training; OR equivalent combination of education and experience

Knowledge & Skills:

• Ability to provide excellent customer service to guests.
• Ability to be trained to operate and maintain revenue control equipment
• Skilled in maintenance and the upkeep of a facility
• Ability to log information and make mathematical computations quickly and accurately
• Some knowledge of personnel policies and procedures
• Knowledge and ability in the use of a calculator and fee computer
• Good written and communication skills, both in writing and verbally
• Willingness to work outside in all weather conditions
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
• Ability to establish and maintain effective and appropriate relationships with the public, agencies and other employees
• Ability to operate motor vehicle
• Ability to stand for the length of the shift
• Ability to lift, push and pull up to 50 pounds

SCOPE

Authority to Act:

☒ Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

☐ Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

☐ Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Town Parke policy constraints but occasionally require independent decision making.

Budget Responsibility:

☒ The employee has control over resources available only.

☐ The employee has control over a department(s) budget.

☐ The employee has authority to develop. Manage and control a department(s) budget.

☐ The employee has authority to make financial decisions on behalf of TP.

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

☒ Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

☐ Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

☒ The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

☐ The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 5% may be required.