Assistant General Manager / Front Office Manager-Level Support

Assistant General Manager / Front Office Manager-Level Support (Task Force - Omaha Nebraska) Location Omaha, Nebraska Position Overview We are seeking an experienced Assistant General Manager / Front Office Manager-Level Support professional to join our team. This role is critical in supporting daily front desk operations and overall hotel management through the end of June. The ideal candidate will have prior IHG experience and be proficient in Opera PMS. This assignment includes providing leadership and oversight during a critical peak period, specifically the two weeks in June when Omaha hosts the NCAA Men’s College World Series, our busiest time of the year. Key Responsibilities Support daily front office operations ensuring smooth and efficient guest service. Assist the General Manager in overall hotel operations and management tasks. Provide leadership and supervision to front desk staff, ensuring high standards of customer service. Manage guest relations and resolve any issues or complaints promptly and professionally. Oversee the front office during the peak period in June, ensuring operational excellence during the NCAA Men’s College World Series. Utilize Opera PMS for reservations, check-ins, check-outs, and reporting. Coordinate with other departments to maintain seamless hotel operations. Qualifications Prior experience with IHG brands is required. Proficiency in Opera Property Management System is required. Valid driver’s license is required. Strong leadership and communication skills. Ability to work effectively during high-pressure peak periods. Excellent organizational and problem-solving abilities. Assignment Duration This is a temporary assignment supporting operations through the end of June, with a focus on the critical peak period during the NCAA Men’s College World Series in Omaha. Extended contracts may apply. #J-18808-Ljbffr Wenzell & Fisher Hospitality Group