FRONT DESK REPRESENTATIVE

Job Description
Job description:

We are a busy OB/GYN Practice located in Roswell with an immediate opening for a Front Desk Receptionist to join our team. The right candidate will possess key strengths in data entry and patient services.

Essential job functions:

• Maintains reception area and conference room for order and cleanliness on a daily basis
• Welcomes patients and office guests, offering coffee and beverages
• Schedule/Reschedule appointments for new and returning patients, places appointment reminder calls
• Accurately enters personal, guarantor and insurance information into Software Program
• Answers all incoming calls in a timely and professional manner, transfers calls appropriately, maintains confidentiality (i.e. quiet and confidential are usually the manner for all phone calls)
• Takes and relays messages in a timely and efficient manner. Checks voice mail when indicated
• Addresses patient inquiries and provides support as needed
• Performs other related duties as required

Qualifications:

• Must have a High School Diploma or an equivalent degree
• Experience as receptionist or customer service role. (medical office setting strongly preferred)
• Spanish bilingual strongly preferred
• Must possess strong verbal and written communication skills
• Able to deal with a variety of customers professionally and cheerfully, even under pressure
• Strong data entry skills, general clerical aptitude and basic knowledge of record keeping
• Able to make simple computations and tabulations accurately and with reasonable speed
• Provide strong problem-solving abilities
• Maintain strict confidentiality and adhere to HIPAA regulations
• Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines
• Skilled in Microsoft Word and Excel

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

• Roswell, GA 30076 (Required)

Ability to Relocate:

• Roswell, GA 30076: Relocate before starting work (Required)

Work Location: In person

Requirements

KNOWLEDGE, SKILLS AND ABILITIES
•Self motivated and self directed, taking action
•Understand the role of teamwork in providing a quality service
•Understand the accuracy when dealing with patients
•Possess a general clerical aptitude and basic knowledge of record keeping
•The ability to communicate effectively with a wide range of people professionally and cheerfully, even under pressure
•Maintain confidentiality and discretion as a rule
•Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines

Benefits

• 3 weeks vacation time
• Health Insurance
• Employer Contribution to Health Insurance
• 401(k) Plan available (after one (1) of employment)