The Marketplace | Supervisor

The Omni Grove Park Inn, 290 Macon Ave, Asheville, North Carolina, United States of America Job Description Posted Monday, March 9, 2026 at 4:00 AM The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities. Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match. This position is responsible for maintaining good relations among guests and their retail sales associates, replenishment of all merchandise by inventorying and relaying those needs to the store Buyer in a timely manner. Also, this position is required to assist in the taking of inventory, the maintaining of the retail shop's cleanliness, and to maintain that all their retail sales associates are well trained and comply with the standards of Omni and the Retail Department. Responsibilities Demonstrates and trains all retail specific standards and product knowledge. Ensures all sales and sales statistics are properly recorded by each employee. Stocks shelves, counters, tables and similar display fixtures with merchandise in a fashion that maximizes product visibility and promotes sales. Arranges signage and advertising collateral in an attractive fashion. Assists with the payroll processes as needed. Ensures follow through of all employees and performs coaching and counseling as needed. Assists guests with recording sales, accepting payment, providing product suggestions, and overall customer service. Maintains continuous effort to clean shelves, counters, tables, fixtures, glass and floors. Stimulates retail associates to increase sales per hour and units per transaction. Ensures that all retail staff is recording and tracking daily retail stats. Assists with all inventory counts for shop merchandise. Maintains proper supply levels in all shops and ensures back stock warehouse areas are well maintained, organized and new product is placed on sales floor. Qualifications Minimum 1-2 years supervisory experience required Previous customer service experience required. Previous cash handling experience required. Must have strong guest service skills Must be able to move up to 40lbs. Occasionally extend arms and hands. Seize, grasp, and turn objects with hands. Flexible schedule to include evenings, weekends and holidays Must be able to stand for length of shift Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io. The Omni Grove Park Inn, 290 Macon Ave, Asheville, North Carolina, United States of America #J-18808-Ljbffr Omni Hotels & Resorts