HUMAN RESOURCES REPRESENTATIVE

Human Resources Representative

The Human Resources Representative supports the day-to-day activities, programs, procedures, and administrative needs of Human Resources operations. The position requires professionalism, discretion, confidentiality, accuracy, and a positive service-oriented approach that supports FIRST values.

Essential Functions

HR Operations & Employee Records:

• Create a welcoming environment by greeting visitors and directing them to the appropriate party.
• Represent and promote the Credit Union professionally and positively within the community.
• Prepare and maintain employee files, ensuring timeliness, accuracy, completeness, compliance, and confidentiality.
• Respond to employee questions and requests in person, by email, text, or by phone in a timely and professional manner.
• Participate in Human Resources staff meetings and attend other meetings, seminars, or training sessions.
• Assist with recruitment and selection activities.

Administrative Coordination:

• Assist with benefits administration, including health and dental coverage, short-term disability, voluntary benefit plans, and the 401(k) retirement plan.
• Assist with the timely reconciliation of monthly billing statements and submit audited results to the AVP of Human Resources.
• Coordinate staff conference and travel arrangements and expense reimbursements.
• Coordinate and track Notary Public services, including bonds, applications, and renewals for new and renewing Notaries in a timely manner.
• Monitor employee performance reviews to support timely completion.
• Process and enter data in the HRIS and performance management systems, with emphasis on new-hire information and general employee maintenance.
• Process bi-weekly payroll accurately and on time.
• Comply with the Bank Secrecy Act (BSA).

Employee Engagement Support:

• Maintain Human Resources reference, training, and procedural resources in the First Resource Center knowledge base.
• Coordinate and assist with the design, development, and writing of the quarterly employee newsletter.
• Assist with FCU events and programs, including new-hire orientation, the annual wellness program, employee awards celebrations, and employee-appreciation activities such as sports-ticket and gift-card giveaways.
• Manage and maintain FCU shirt inventory.

Qualifications

Associate degree or Bachelor's Degree in Human Resources, Accounting/Finance, Business Administration, Organizational Leadership, or a related field preferred. Minimum of one year of related experience and/or training, or an equivalent combination of education and experience. Previous human resources and payroll experience in a credit union preferred. Proficiency with Microsoft Office Suite required; experience with Paycom is highly desirable. Multilingual capabilities, including Spanish, are a plus.

Core Competencies

Superior customer-service orientation and a commitment to timely, professional support. Strong numeric ability, accuracy, quality control, and attention to detail. Sound judgment, honesty, integrity, impartiality, and respect for confidentiality. Strong interpersonal, listening, and verbal and nonverbal communication skills. Ability to compose professional correspondence. Teamwork, composure, and effective stress management. Ability to handle confidential and sensitive information securely, objectively, and professionally.

Interpersonal Skills

Work regularly involves interacting with employees, applicants, vendors, visitors, and external partners. The role requires tact, discretion, active listening, clear communication, sound judgment, and the ability to build trust while protecting confidential and sensitive information.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in an office setting and routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and related equipment. Physical presence in the office setting is required. Physical Demands Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity and the ability to bend, stoop, stand, and lift and/or move up to 25 pounds as necessary.

Position Type/Expected Hours of Work

This is a full-time position requiring 40 hours per week, Monday through Friday. Periodic overtime may be required. Travel Periodic travel to other FCU locations may be required.

Other Duties

Complete other duties and special projects as assigned.