NOC Technician

Job Description

Job Description

Job Summary

We are seeking a NOC Technician for a temp-to-hire opportunity in Guaynabo, PR. This role is ideal for an IT professional with 1 to 2 years of experience who enjoys network monitoring, technical troubleshooting, customer support, and working in a fast-paced Network Operations Center environment.

As a NOC Technician, you will help ensure customer services remain operational, repair requests are handled accurately, and network incidents are escalated and resolved according to established procedures and service level agreements. This is a strong opportunity to build your career in network and server administration while working with knowledgeable technical teams, supportive leadership, and a collaborative environment focused on service reliability, customer satisfaction, and continuous improvement.

Key Responsibilities

- Answer incoming customer service repair and troubleshooting calls, document repair requests, and ensure issues are reported and handled according to established standards and procedures.
- Provide remote assistance for customer requests, including CPE configuration changes, SoftSwitch changes, ISDN-PRI circuits, PBX lines, SIP lines, and related telecom services.
- Monitor customer premise equipment, network alarms, and network performance systems to identify, troubleshoot, and resolve service-impacting incidents.
- Investigate network outages, determine root cause, and recommend process, procedure, or configuration improvements to reduce recurrence.
- Maintain customers informed of repair status according to SLA requirements and update internal repair order tracking systems regularly.
- Escalate incidents to appropriate internal teams, including NOC 2nd Level, RFT, NEO, or providers, and notify internal groups of major outages or network incidents according to protocol.

Compensation and Benefits

- Job Type: Temp-to-Hire.
- Location: Guaynabo, PR.
- Pay Rate: $13.47 to $16.47 per hour.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.