Service Desk Analyst

Immediate need for a talented

Service Desk Analyst.

This is a

36 Months Contract

opportunity and is located in

Columbus OH(Hybrid).

Please review thejobdescription below and contact me ASAP if you are interested. JobDiva ID: 26-09945 Pay Rate: $18- $19/hour. Employee benefits include but are not limited to health insurance (medical dental vision) 401(k) plan and paid sick leave (depending on work location).

Key Responsibilities: Must be comfortable to work at the payrate of $19/hour. Remote while contracting Hybrid once converted and the days are Tues/Wed -appetite for Part Time Monday through Friday 6:00 am - 9:30 pm normal coverage starting times range from 6:00 am - 1:00 pm starting every half hour 1:00-9:30pm last shift TRAINING: 4-5 weeks Mon Fri 8:30- 5:00 EST with DSM sister site 7:30am-4:00pm CST. Training will be up to 3 wks. classroom 1-2 week launchpad/nest area live on floor taking calls through headset with trainers on hand. Operation is a 24x6 Monday through Friday 6:00 am - 9:30 pm normal coverage starting times range from 6:00 am - 1:00 pm starting every half hour 1:00-9:30pm last shift small overnight 3rd shift during work week. There is also a limited crew 8:00 am -5:30 pm on Sat if you work Sat then you would have a day during the week off closed on Sundays; on call for Sundays. Training is mandatory missing any part of training could be grounds for termination. Fix/Troubleshooting: password network connectivity HW/SW mobile apps printers application errors VPN etc Will be looking for them to help maintain service levels; provide adequate customer service; protect the assets of NW and their associates; understand the concept of Social Engineering as theyre the front door of NW; always looking for new ways to improve the process. Key Requirements and Technology Experience: Key skills: - Must have at least one year of experience as aservice desk analyst OR help desk analyst OR IT support specialist OR technical support specialist. Experience working with Microsoft products and services on a Windows 10 platform. Ability to work with a ticketing system ex: ServiceNow Good verbal and written communication skills to effectively interact with customers and all levels of personnel. Must be able to provide technical support to diagnose analyze research and resolve moderately complex computer problems while minimizing the impact of service interruptions. Must be able to analyze moderately complex error conditions and/or abnormal situations and report malfunctions to management. Must have the ability to utilize computer operation. System software commands to troubleshoot and resolve moderately complex issues related to application andhardware/peripherals. Must have good analytical and decision-making skills. Experience providing customer support. Experienceworking in a contact center environment. Desire toexpandinformation technology knowledge and skills. Focusedon continuous learning. Ability to work under pressure. Adaptability Teamwork skills Our client is a leading

Insurance

Industry

and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position please apply online for immediate consideration. Pyramid Consulting Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. By applying to our jobs you agree to receive calls AI-generated calls text messages or emails from Pyramid Consulting Inc. and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy

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Required Experience: IC