Field Service Engineer - Encore

Field Service Engineer - Encore

Field Service Technician -
Do you have a high aptitude for mechanical and electrical troubleshooting, problem solving and customer service?
Would you be interested in taking advantage of our expert training program where you will get to travel abroad in
order to learn the newest intelligence on OEM? Would you like to provide the best possible support to keep our
customers in the lead? If so, this role could be perfect for you!
Location: Home based field services role/ candidates with the ability to work out of a home office in (ability to travel
required)
*OEM will support relocation costs to for the right candidate (must have injection molding/ plastics engineering
experience to be eligible)
High Level job duties: Perform all the activities required to provide technical and mechanical support to
external/internal customers; set up, maintain, troubleshoot, optimize and repair injection molding systems. Acts as a
leader & mentor on your team and in customer facilities.
KEY RESPONSIBILITIES/AREAS OF ACCOUNTABILITY:
• Develop and maintain superior customer relations, co-ordinate and be a liaison with internal resources to
ensure effective customer service, as well as provide telephone support to customer maintenance staff
• Troubleshoot and make corrections as required to all control systems, calibrate machine to achieve optimum
performance, and set up and maintain machines
• Order replacement parts, troubleshoot and diagnose problems with any control system, develop organized
approach to solving machine problems, repair/replace parts as required
• Provide regular and effective written reports
• Dress appropriately and professional. Be on time for appointments and turn in documentation as required.
• Instruct service technicians and/or customer operators on the maintenance and safe operation of injection
molding systems
• Provide telephone support to customer maintenance staff or customer operators.
• Provide guidance and/or on-the-job training to junior Service Technicians
• Must communicate with Central Service/Manufacturing/ Parts Center to get answers to problems
encountered in the field
• To provide regular and effective written reports to the Service Manager
• Troubleshoot and make corrections as required to all control systems; hydraulic system, mechanical system,
pneumatic system, electrical and electronic system and the programmable controls
• Adjust process variables as required in order to produce parts of acceptable quality
• Calibrate/fine tune machine to achieve optimum performance
• Order replacement parts from our Parts Center
• Trouble-shoot and diagnose problems with any of the control systems
• Develop an organized approach to solving machine problems by use of all available reference materials
including manuals, drawings, procedures, etc.
• Repair and/or replace any component on machine, robot, product handling equipment and mold as required
• Arrange for the return of parts to Jeffersonville
REQUIREMENTS
• College degree in plastics engineering preferred
• Certification in Electrical/Mechanical Technology or equivalent experience
• Experience in troubleshooting complex machinery preferred
• Experience in hydraulics it would be an asset, but not a requirement as we are willing to train
• Ability to troubleshoot problems systematically
• Excellent communication and interpersonal skills, and strong customer service orientation
• Tact and diplomacy (i.e. must possess the ability to handle difficult/unhappy customers)
• Demonstrated initiative-taker with a positive attitude
• Dedicated team player

Click here to apply online