Senior Technical Account Manager
Virtual Vocations Inc
Owning the operational aspect of technical account management across a strategic alliance portfolio, the full-time remote Senior Technical Account Manager will monitor integrations, troubleshoot issues, and drive technical initiatives while collaborating with cross-functional teams to optimize merchant solutions. Key responsibilities Manage alerting, monitoring, and troubleshooting to ensure operational health across the strategic alliance portfolio Deliver against SLAs by proactively identifying technical risks and resolving merchant issues with urgency Design and implement custom integration solutions while leading internal projects and mentoring less-experienced team members Required qualifications At least six years in a technical, external-facing role such as Technical Account Management or Solutions Architecture, preferably in FinTech, payments, or SaaS Proven experience in operational ownership, including alerting, monitoring, and troubleshooting across multiple accounts Deep understanding of RESTful APIs and hands-on experience with tools like Postman for debugging integrations Ability to read and understand production-level code (HTML, JavaScript, SQL, and ideally one server-side language like Python) Demonstrated ability to mentor teammates and lead technical initiatives while fostering cross-team collaboration
Vacancy posted 4 days ago
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