Resident Services Coordinator

Job Description

Job Description

Position Summary

Serves as the primary point of contact for residents, prospective residents, vendors, and visitors while supporting leasing, resident relations, and administrative operations of the community. This position combines the responsibilities of a receptionist, concierge, and leasing professional by providing exceptional customer service, managing front office activities, coordinating resident requests, conducting property tours, processing rental applications, and assisting with resident retention initiatives. The Resident Services Coordinator creates a welcoming and professional first impression for the community while helping drive occupancy, resident satisfaction, and operational efficiency. Strong communication, organization, multitasking, and customer service skills are essential.

Essential Duties and Responsibilities

• Greet residents, prospects, vendors, and visitors in a professional and friendly manner.

• Answer and direct incoming phone calls, emails, and office inquiries.

• Assist residents with general questions, account inquiries, and service request submissions.

• Receive, document, and route maintenance requests and follow up on completion and resident satisfaction.

• Maintain resident files and ensure accurate data entry in the property management system.

• Assist prospective residents by providing community information, scheduling appointments, and directing inquiries to leasing staff.

• Manage incoming and outgoing correspondence, package notifications, and office communications.

• Prepare notices, resident communications, and community announcements as directed by management.

• Support resident events and community engagement activities.

• Maintain office organization, supplies, and administrative records.

• Assist with move-in and move-out processes, including preparation of resident documentation and welcome materials.

• Provide general administrative support to the Community Manager and leasing team.

• Maintain confidentiality of resident and company information.

• Deliver exceptional customer service and help resolve resident concerns promptly and professionally.

Qualifications

• High school diploma or equivalent required; associate degree preferred.

• One to three years of customer service, receptionist, administrative, hospitality, or property management experience preferred.

• Strong verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Proficiency with Microsoft Office and ability to learn property management software systems.

• Strong organizational skills and attention to detail.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Bilingual (English/Spanish) preferred.

Knowledge, Skills, and Abilities

• Professional and welcoming demeanor.

• Ability to communicate effectively with residents, prospects, vendors, and team members.

• Strong problem-solving and conflict-resolution skills.

• Ability to work independently and as part of a team.

• Ability to maintain a positive, customer-focused attitude while managing multiple priorities.

Physical Requirements

• Ability to sit, stand, and move throughout the office and property as needed.

• Ability to occasionally lift up to 25 pounds.

• Ability to work occasional evenings or weekends for resident events or business needs.

Key Competencies

• Customer Service Excellence

• Communication Skills

• Organization and Time Management

• Professionalism

• Attention to Detail

• Multitasking

• Teamwork and Collaboration

• Resident Relations