Service Coordinator

Service Coordinator The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL. Core Duties Gaining knowledge of XPEL products; assisting customers with questions on XPEL products and services Responsible for the training and development of Service Coordinators and creating and updating "How to" documents Assist with creating and maintaining installer schedules and scheduling of customer installs Track order progress and communicate with customers accordingly Check-in vehicles and inspect for pre-existing damages Creating estimates, invoicing and billing Reporting and processing of RA's and payment credits Collect Resale tax documents for all locations Process and train other Service Coordinators on Accounts Receivable Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations Create are review job lists for all locations Assisting the Market Manager with administrative and office work as needed Occasionally helping to shuttle vehicles from one location to another (current driver license required) Basic Qualifications High School Diploma or GED 18+ years old with 2 years of driving experience Must have a current and valid driver's license with a clean driving record Must meet insurability requirements under the company's motor vehicle insurance policy 3+ years in a similar role Knowledge of Excel, Word, Power Point and General Microsoft Office Applications Ability to communicate professionally and effectively Excellent phone, interpersonal, and organizational skills Demonstrates a sense of urgency and timeliness Ability to work independently with limited supervision Ability to speak, read and write in English XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.