Service Coordinator

Service Coordinator

The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.

Core Duties

• Gaining knowledge of XPEL products; assisting customers with questions on XPEL products and services
• Responsible for the training and development of Service Coordinators and creating and updating "How to" documents
• Assist with creating and maintaining installer schedules and scheduling of customer installs
• Track order progress and communicate with customers accordingly
• Check-in vehicles and inspect for pre-existing damages
• Creating estimates, invoicing and billing
• Reporting and processing of RA's and payment credits
• Collect Resale tax documents for all locations
• Process and train other Service Coordinators on Accounts Receivable
• Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations
• Create are review job lists for all locations
• Assisting the Market Manager with administrative and office work as needed
• Occasionally helping to shuttle vehicles from one location to another (current driver license required)

Basic Qualifications

• High School Diploma or GED
• 18+ years old with 2 years of driving experience
• Must have a current and valid driver's license with a clean driving record
• Must meet insurability requirements under the company's motor vehicle insurance policy
• 3+ years in a similar role
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
• Ability to communicate professionally and effectively
• Excellent phone, interpersonal, and organizational skills
• Demonstrates a sense of urgency and timeliness
• Ability to work independently with limited supervision
• Ability to speak, read and write in English

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.