Network Support Engineer L1

We are seeking a detail-oriented Network Support Engineer L1 to monitor, support, and maintain our core network infrastructure and daily IT operations. In this role, you will act as the vital link between end-users, system administrators, and infrastructure teams, ensuring maximum uptime, fast incident resolution, and strict adherence to network security protocols and industry standards.

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

Core Responsibilities

• Network Monitoring & Incident Management: Perform daily network checks, monitor system health, log support tickets, and resolve Tier 1 network connectivity and hardware issues.
• Troubleshooting & Maintenance: Diagnose LAN/WAN, Wi-Fi, VPN, and DNS/DHCP issues; perform basic router and switch configuration updates; escalate complex network outages promptly to L2/L3 engineering teams.
• Documentation & Compliance: Maintain accurate network topology diagrams, device inventories, and standard operating procedures (SOPs); ensure compliance with IT security policies and data governance standards.
• Technical Support: Assist internal employees and clients with network access, onboarding, and connectivity troubleshooting across hybrid workplace environments.
• Vendor & Asset Coordination: Serve as a point of contact for ISP vendor ticketing, hardware dispatch, and third-party technical support during network maintenance windows.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field (Required).
• Experience: 0–2 years of experience in network administration, IT helpdesk, or technical support environments.
• Technical Skills (Required):
• Strong foundational knowledge of TCP/IP, OSI model, routing/switching concepts, Subnetting, and VPNs.
• Familiarity with network diagnostics tools (Ping, Traceroute, Wireshark, Putty).
• Understanding of network protocols (DNS, DHCP, SNMP,
• Excellent troubleshooting, organizational, and technical writing skills.
• Preferred Skills & Certifications:
• Cisco Certified Network Associate (CCNA) or CompTIA Network+ certification (or active preparation).
• Basic knowledge of cloud networking concepts (AWS/Azure) or firewall configurations.
• Experience with ticketing systems (Jira, ServiceNow, Remedy).

What We Offer

• Targeted Placement: Direct exposure to enterprise networking projects in the Tech and IT infrastructure space.
• Professional Growth: Mentorship from senior network engineers and hands-on exposure to enterprise-grade routing, switching, and security infrastructure.
• Technical Upskilling: Guidance on industry-standard certifications and advanced networking protocols. xhyhwjd

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