Service Desk Specialist 1

Overview This role is not eligible for sponsorship AND is five days onsite at our N. Scottsdale office Who are we looking for? Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Service Desk Specialist in the Data Center Operations department. About the Service Desk The Service Desk is the team that handles requests and issues from all Choice Hotels employees. Everything from simple password resets to providing access to applications and onboarding new employees. As a key member of our Service Desk team, you will be providing that first point of contact for employees who are having an issue with their laptop or application, fulfilling requests, and keeping the entire company productive. Your Responsibilities Password reset Account Lockout Application Access Work tickets to fulfill requests such as: New employee onboarding Terminations Application Access Create and update documentation for the Service Desk Your Experience, Skills & Competencies Superior customer service skills Experience with Active Directory and/or LDAP Demonstrated experience with troubleshooting hardware and applications Experience troubleshooting VPN issues Proficient in Microsoft Outlook, Excel, PowerPoint and Word Demonstrates key competencies to include Effective Communication, Ensures Accountability and Customer Focus Experience utilizing Artificial Intelligence (AI) tools to improve productivity, streamline workflows, and enhance day-to-day business processes Your Team This is an individual contributor role that will report to the Senior Manager, Data Center Operation. You will have 5 peer teammates and collaborate with cross functional departments on a regular basis. Benefits Competitive compensation and benefits, including medical, dental, and vision coverage Leave and paid time‑off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance Financial benefits for retirement and health savings Employee recognition programs Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high‑quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. About our corporate office locations: North Bethesda, MD; Scottsdale, AZ; Minneapolis, MN; and field/remote options. Our cultural values include Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, Show Integrity. Our leadership principles: Act with Intention, Lead with Authenticity, Grow & Deliver. Visit to learn more. #J-18808-Ljbffr Choice Hotels International, Inc.