Store Manager

Overall Job Summary The Manager in Training is responsible for learning the duties of the Store Manager position and developing the skills required for a Store Manager role. The primary responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world‑class customer service, and leading the execution of company standards. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers and vendors. Essential Duties and Responsibilities (Min 5%) Uphold and promote a safe and productive work environment by following and enforcing all policies and procedures of Petsense by Tractor Supply. Observe and learn how to build the store team through hiring/staffing decisions, Team Member retention, schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling. Take the initiative to support selling initiatives (TEAM): Thank the Customer Engage with the customer and/or pet Advise products or services Make it Memorable Drive sales and profit through top‑line sales, modeling a culture of selling, executing merchandising initiatives, expense control, profit/loss management, protecting company assets and reducing shrink. Grow the grooming business and ensure all pets in our care are safe at all times. Generate brand awareness through local marketing events in the store or community including Pet Adoption, community fairs or parades. Learn how to lead the execution of Petsense standards through store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, and planning and delegation of daily tasks. This position requires performing a combination of the following duties daily. The mix may vary, but every Store Manager must perform all the following accurately, efficiently, and safely on a regular basis without advance notice: Handle and resolve customer complaints/issues. Perform opening and closing procedures. Transport and make deposits to the bank or coordinate with an armored car service. Operate the cash register/computer. Supervise cash handling procedures. Must be comfortable working with small animals including snakes, spiders, crickets, hamsters, amphibians, etc., and uphold all safety policies and procedures for the safety of animals in our care. Ensure cash drawers and the vault are reconciled accurately daily. Maintain regular and predictable attendance. Work scheduled shifts and be able to work varied hours, days, nights, and weekends as dictated by business needs. Paperwork: Train on daily, weekly, and monthly processing of required paperwork including invoices, schedules, product orders and returns, and PO reports. Train to conduct periodic sales forecasting, payroll analysis and budget review. Train on documenting team member evaluations and corrective action. Inventory: Train on managing periodic price changes. Budgeting/Auditing: Train to be responsible for budgeting and sales forecasting. Learn how to audit store processes. Live Animals: Learn how to care for animals in our store during services, adoption or animals for sale. Understand the process and policies around live animals. Required Qualifications Experience: Minimum of two years retail leadership experience is required. Profit/loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience is preferred. Must be 18 years of age or older and possess a valid driver’s license. Education: High School diploma or equivalent is required. Regardless of education level, you must be able to read, write and count accurately. Professional Certifications: None. Preferred Knowledge, Skills or Abilities Ability to communicate effectively with customers and Team Members. Ability to read, write, and count accurately. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Time and stress management. Basic computer skills and math aptitude. Ability to perform and execute the principal responsibilities of Team Members. Working Conditions Working environment is favorable; generally inside with moderate noise. Indoor floors and outdoor lots are generally hard surfaces (concrete, asphalt, etc.); lighting and temperature are adequate. Work shifts vary but generally are no less than 4hours and may exceed 8hours. Promote a safe and productive work environment for Team Members and customers and adhere to company safety training and guidelines. Travel as necessary for training, meetings, or assisting in other locations. Physical Requirements Position is non‑sedentary. Being visible, accessible to and communicating with team members throughout the store is essential, as is the ability to train and cover for team members to fulfill customer service needs. Essential to have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. Essential to operate all equipment related to the job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service. Essential to move and transfer merchandise weighing up to 50pounds throughout the store. Essential to occasionally lift or reach merchandise overhead. Essential to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Essential to move throughout the store for an entire shift. Essential to access all areas of the store including the selling floor, side lot, stock area, and register area safely. Essential to operate and use all equipment necessary to run a store (e.g., dolly, handtruck, forklift, baler, computer, cash register); forklift and baler requirements do not apply if under the age of 18. Essential to continually operate store equipment such as computer, cash register, and other store equipment. Essential to read, write, and count accurately to complete all documentation. Essential to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Essential to process information/merchandise through the point‑of‑sale system. Essential to complete training and certification to dispense propane; propane dispensing requirement does not apply if under the age of 18. Essential to successfully complete all required training. Essential to travel as required in support of district needs. Essential to drive or operate a vehicle for business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well‑being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company‑paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full‑time Team Members and all part‑time Team Members. Part‑time new hires gain eligibility for TSC Benefits by averaging at least 15hours per week during their 90‑day lookback period. The lookback period starts the first of the month following the date of hire. If the 15‑hour requirement was met, the benefits eligibility date will be the first day of the month following 4months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for. #J-18808-Ljbffr