TEMPORARY Product Support Specialist

Job Description

Job Description

About the Role

Join Health Monitor’s Product Support team for a temporary assignment this winter. You’ll help keep our support queue moving while a teammate is on leave—answering calls and Zendesk tickets, troubleshooting issues across our nationwide digital signage network, and getting customers back up and running.

This role is a great fit if you’re a clear communicator who enjoys solving problems, follows a process well, and knows when to resolve an issue yourself and when to escalate it.

What You’ll Do

• Provide first-line technical support by phone and Zendesk ticket for issues across Health Monitor’s nationwide digital signage network
• Troubleshoot and triage incoming issues, checking known-issue documentation before treating a report as new
• Apply documented fixes and workarounds, and escalate anything outside standard procedure to senior support staff
• Resolve routine technical and non-technical requests end to end using established support resources
• Document every interaction accurately and completely in the ticketing system

What You’ll Bring

• Customer support or call-center experience
• Experience with a ticketing or CRM system (Zendesk a plus)
• Comfort with Android-based devices and web-based admin portals
• Strong Microsoft Excel skills
• Clear, professional written communication
• Meticulous attention to detail
• Sound judgment and critical thinking
• The ability to stay calm and focused in a fast-paced, high-pressure environment

No degree required.

Why You’ll Like It

• Flexible location. Work remotely or hybrid on a standard weekday schedule—no nights or weekends.
• Meaningful work. Your support helps physician offices deliver trusted health education to patients nationwide.
• Great experience. Gain hands-on Zendesk and technical support experience with an established healthcare marketing leader.

About Health Monitor

For over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it #TheHealthMonitorDifference.

We have the largest proprietary physician office network in the industry, with over 250,000 offices and more than 450,000 healthcare professionals engaging with our omnichannel educational products. Our premium point-of-care content empowers patients and HCPs with trusted information to achieve the best health outcomes while driving impactful ROI for brands.

Learn more at healthmonitornetwork.com and follow us on LinkedIn, X, YouTube, and Instagram.

Equal Opportunity & Physical Demands

Health Monitor is committed to providing equal employment opportunities to all employees and applicants, including individuals with disabilities. If you need a reasonable accommodation during the application or interview process, please let us know. We will work with you to meet your needs in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

This is an office-based role. While performing its duties, the employee frequently sits, uses a computer keyboard, and views computer monitors; uses hands to finger, handle, or feel objects, tools, or controls; and talks and hears. The employee regularly walks within the work site, reaches with hands, and lifts and/or moves a laptop computer. Required vision abilities include close vision, peripheral vision, depth perception, and the ability to adjust focus.