Insurance Customer Service Representative
Chapman Insurance Group
Job Description
Job Description
We are seeking dynamic insurance professionals who are hard working, detail oriented and self-motivated. We are looking for team members with insurance experience but career changers are encouraged to apply also! Our team is the top producing team in SW Florida and we need more high performing agents to meet demand! Come see why our clients and team members love us!
Our Personal Lines Customer Service Team is the core of our client experience! You will be the go-to for all the needs of our valued clients-from adding new homes or cars to a policy to making any other changes that the client may need. We will train and prepare you to be able to provide the customer service experience our clients expect.
Our company vision is to continue to grow in order to meet the ever-changing insurance needs of our clients! We are a company based around shared core values. Our Core Values are:
1. Value Our People
2. Achieve Results
3. Give 100%100%
4. Have Fun!
5. Can-Do Attitude
You would be joining a great group of professionals and working in a high-performing, collaborative environment. We are the fastest growing independent agency in SW Florida and our reputation in the community-with both our clients and our employees-speaks for itself! If you are interested in joining an excellent team with great benefits and culture, apply today!
BenefitsAnnual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Life Insurance
Disability Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
ResponsibilitiesAs a Customer Service Representative, you'll be the face and voice of our agency. Youll handle client inquiries, process policy changes, support agents, and ensure that every customer feels informed, cared for, and confident in their coverage.
Answer incoming calls and emails from clients regarding policies, billing, claims, and coverage questions.
Process policy changes, certificates of insurance, and other service requests.
Assist with quoting and application preparation.
Maintain accurate customer records in the agency management system.
Proactively reach out to clients for renewals, follow-ups, and satisfaction checks.
Collaborate with underwriters and insurance carriers to resolve client issues.
RequirementsEducation:
High school or equivalent (Required)
Experience:
Property and casualty customer service 1 year (Preferred but not required)
License/Certification:
440 or 220 insurance customer service license (Preferred but not required. Licensing provided for great candidates)
Work Location:
In person
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