Supply Chain & Customer Support Coordinator

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service. Ferrotec (USA) Corporation is a technology company with a worldwide presence in various end products, manufacturing systems, and industries serving primarily the semiconductor industry. We provide our customers with advanced materials, components, systems, and manufacturing solutions. Please visit for a list of office locations. HOW YOU MAKE AN IMPACT This position encompasses the responsibilities of purchasing and customer support. The position generates and maintains purchase orders with other Ferrotec facilities to support the needs of the customer. Duties include buying material and components in compliance with company policy, applicable federal laws or regulations. In addition, this position will communicate regularly with specific customers. This positions will review customer purchase orders, enter/maintain orders in the company operating system and in accordance with J‑Sox compliance. WHAT SUCCESS LOOKS LIKE Supply Chain Management: Responsible for procurement to Ferrotec and non‑Ferrotec Suppliers of critical materials, components, equipment, and services; and for the management of the resulting customer/supplier relationships. Interfaces with and provides information to Accounting, Logistics, Planning, QC, and Sales personnel as required. Enters purchase orders to appropriate Ferrotec facilities in support of customer requirements. Follows‑up to make sure that we maintain “on‑time delivery status” safeguarding the customers’ delivery requirements. Initiates outside work order processes as needed. Processes “dummy” packing lists as required. Reviews weekly backlog report and follow‑ups on any “late” or potentially late orders as necessary. Works with logistics to coordinate shipments as necessary. Works with QC to process, track and issue RMA’s and associated credit memos. Customer Support: Answers requests from customers and maintains a high level of customer satisfaction. Responsible for processing sales orders, bookings, releases and shipments for assigned customers in Oracle. Participates in any required meetings with the customer to discuss scheduling and commercial issues. Obtains and distributes customer forecasts to the appropriate Ferrotec Groups. Reviews customer backlog report, follows‑up on ship schedules with the factory, and modifies change orders as needed with production. Processes, tracks and issues RMA’S and associated credit memos as needed. Maintains customer files/filing as required by company. Participates with other peers to audit order entry in compliance with J‑Sox requirements. Prepares support information to sales and management as needed. May require visiting assigned Customers. Additional: Works with document control to have new part numbers added to the system. May require international communications across various time zones. Works on projects/matters of limited complexity in a support role. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel. Achievement of objectives must include an over‑riding commitment to quality that must permeate the areas of responsibility. Enable and Drive Change in the Organization. Not a comprehensive list of duties. Duties may change without notice at management’s sole discretion WHAT YOU NEED TO BE SUCCESSFUL Bachelor’s degree or equivalent. Proficient with Microsoft office (Excel especially), MRP software. Must be organized and have excellent written and verbal communications skills. Preferred Skills Ability to speak Mandarin highly preferred. PHYSICAL & ENVIRONMENTAL REQUIREMENTS: Constantly remaining in a stationary position, often standing, or sitting for prolonged periods. Occasionally moving about to accomplish tasks or moving from one worksite to another. Constantly communicating with others to exchange information. Constantly repeating motions that may include the wrists, hands and/or fingers. Constantly assessing the accuracy, neatness and thoroughness of the work assigned. Constant sedentary work that primarily involves sitting/standing. Occasional light work that includes moving objects up to 20 pounds. Prolonged use of computer monitors. PERKS OF JOINING OUR TEAM With positive values, a productive atmosphere, and a commitment to excellence, Ferrotec encourages employees to maximize and realize their potential. The salary range included in this job posting is relevant to applicants who reside or work in the San Jose, CA area only. Ferrotec is proud to offer a Competitive Benefits Package including Medical, Dental, Vision, Life & Disability, 401K Matching, Flexible Work Hours, Tuition Reimbursement, Leadership Development, Travel and Hotel Discounts, Paid Time Off, Sick & Wellness and Volunteer Time, Employee Recognition Program, Employee Engagement & Appreciation Events hosted throughout the year. Virtual Wellness Activities and Classes are available to all employees & family members and Much More! We would love to get to know you better and you get to know us better! You can easily apply! Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. #J-18808-Ljbffr Ferrotec