Account Manager

Account Manager

The Account Manager (AM) acts as the liaison between CII and its customers.

Essential Functions and Responsibilities:

• Maintain positive relationship with CII clients through phone, email and in person communication.
• Generate and deliver quotes and proposals. Quoting involves reviewing client drawings, working with production and engineering to estimate labor requirements, selecting vendors and gathering pricing data.
• Negotiate and accept contracts from clients in compliance with the QMS documentation set.
• Communicate client requirements internally.
• Communicate status updates to client.
• Participate in scheduling of purchasing and production activities.
• Identify and create sales opportunities with existing client.
• Generate and send quotations using established guidelines.
• Contact client or potential client.
• Send quotation to client and cc appropriate Client Services staff (seeking peer review and management approval in special cases).
• Assign available company resources to ensure quoting completion.
• Monitor client satisfaction and communicate this internally.
• Proactively contact clients to identify opportunities and maintain relations.
• Mitigate risk in client projects using established guidelines.
• Monitor and communicate status of work to clients in a timely manner as appropriate.
• Prioritizing client projects.
• Responsible for delivering quotes to the client in time.
• Coordinate completion of the quoting process.
• Maintain records as required.
• Perform any other tasks or duties as assigned.
• Report quarterly on effectiveness of sales activities, logs contact list, outcome and results.
• Keeps client information updated.

Qualifications:

Education and Experience:

• Business client support, account management or sales experience, minimum five years.
• Prior project management experience preferred.
• Prior experience in a production environment and understanding of production processes preferred.

Knowledge, Skills and Abilities

• Excellent written and oral communication skills.
• Excellent active listening skills.
• Accurate data entry skills.
• Computer proficiency: Requires a high level of proficiency in preparing spreadsheets.
• Strong understanding of financial, quoting and forecasting principles.
• Ability to utilize and navigate complex databases to run reports and pull information.
• Ability to interpret engineering drawings.
• Ability to collaborate with others, take direction from others and to delegate as needed.
• Ability to problem-solve and take ownership of client issues.
• Effective time management.
• Must be able to manage multiple projects in a fast-paced setting.
• Capacity to handle pressure and ability to adapt to rapidly changing conditions and priorities.

Physical Requirements:

• Position may require sitting for extended periods, standing and walking between factory floors, and/or traveling to the client and supplier sites. Will spend a large portion of time at computer and typing.
• Vision at or corrected to 20/20 with ability to differentiate colors.

Benefits:

4 day work week, paid time off, 6 paid holidays, 401k, health insurance, dental insurance, vision insurance, life insurance, employee assistance program, health savings account, tuition reimbursement, flexible schedule

ITAR Requirements: Custom Interface, Inc. manufactures defense articles and provides services using technical data that is controlled under International Traffic in Arms Regulations, as set by the US State Department. Technical data that is ITAR controlled must not be shared with foreign persons. A foreign person is defined as a non-US citizen or Resident Alien. All CII employees and visitors are required verify that they are U.S. persons before being allowed access to areas that may contain ITAR controlled technical data.

Working Conditions: An office setting inside a manufacturing environment where temperature variations exist from opening doors to the outside environment, smoke particulates from soldering and other manufacturing operations frequently occur and there are occasionally noise levels that require hearing protection.

Equal Opportunity: Custom Interface is an equal opportunity employer. All qualified applicants will be given equal consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status, or any other category protected by law.