Shop admin/ service advisor

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GLOBAL PACIFIC SUPPORT is seeking a dedicated and organized Shop Admin/Service Advisor to join our team. In this dual role, you will be responsible for managing administrative tasks while also serving as the primary point of contact for customers in our auto service department. Your multitasking abilities and attention to detail will ensure smooth operations and excellent customer service.

Responsibilities

• Welcome and assist customers with their inquiries and service needs.
• Document customer information accurately and maintain service records.
• Create and manage service orders and estimates based on customer requests.
• Coordinate appointments and workflow within the shop for optimal efficiency.
• Communicate with technicians to relay customer requests and ensure timely service updates.
• Provide regular updates to customers regarding service progress and address any concerns.
• Handle administrative tasks such as data entry, filing, and inventory management.
• Process payments and manage customer transactions following service completion.
• Collaborate with team members to enhance overall shop operations and customer satisfaction.
• Stay informed about automotive services and industry trends through ongoing training.

• Previous experience in a service advisor or administrative role within the automotive industry is preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Customer service-oriented mindset and problem-solving abilities.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Familiarity with automotive repair processes and terminology is advantageous.
• Proficiency in using computer systems for scheduling and record-keeping.
• Ability to work collaboratively as part of a team.
• Willingness to work flexible hours, including evenings and weekends when required.

Competetive Salary, Remote Position, Schedule Flexibility