Account Manager

Job Description Job Description Benefits: 401(k) 401(k) matching Employee discounts Health insurance Paid time off Training & development Location: 10700 Hammerly Blvd. Ste 115, Houston, TX 77043 Reports To: Sales Manager Employment Type: Full-Time | Hourly Who We Are At AlphaGraphics West Houston, were not just a print shop were a creative solutions powerhouse. We partner with businesses of all sizes to bring their ideas to life through print, signage, marketing, promotional products, and more. We take pride in our quality, our people, and our commitment to creating an exceptional customer experience, every single time. Were building a strong foundation using EOS (Entrepreneurial Operating System) a system that brings clarity, accountability, and focus to everything we do. Whether its how we set goals, run meetings, or make decisions, EOS is helping us grow the right way, with the right people in the right seats. What Youll Do As an Account Manager at AlphaGraphics, your primary role will be to increase the centers inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the centers sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients. Account Manager Responsibilities: Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing Maintains a professional appearance Ensure all clients have a positive customer experience Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area) Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities Captures customers specifics using Job Analysis questions Asks probing questions Reviews customers proofs, manages the proofing process, and calls customers when jobs are ready for pick up Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy Routinely resolves customer inquiries and complaints Displays necessary mastery of MIS tools to create and estimate customer projects effectively. Maintains current pricing strategies and customer billing procedures An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following: Assists in updating the mailing list database Assists sales rep functions and inside production when requested Follows up and manages Inbound Leads Follows up on targeted direct mail or local Shop mailings Keep customers informed regarding their jobs progress through the production process Shows proficiency in regular use of CRM tools Effectively manages all communication methods currently available to them to respond timely to customer inquiries Account Manager Qualifications Account Management experience is preferred but not required 2 Years of the printing industry is preferred Knowledge of prepress requirements a plus Possesses a solid knowledge of MIS systems (PrintSmith Vision experience a plus) and order entry processes Handles all communications with customers in a professional and respectful manner Strong analytical skills (break projects into steps or sets) Excellent writing and verbal skills Professional appearance and decorum Strong organizational and time-management skills